The Factory South Shore

4.5 stars. The Factory restaurant is located inside the Sheraton Station Square Hotel. The restaurant serves breakfast, lunch, and dinner for dining in, takeout, and room service. Please see my photos for some menus and foods.In the past year, my husband and I have eaten three meals here--two breakfasts and one dinner. We usually have to wait several minutes for the seating hostesses to notice us and seat us, but our waitresses are always timely and friendly. For our two breakfasts, we ate large buttermilk pancakes with little cups of butter, jelly, syrup, and walnuts; an all-you-can-eat buffet with dozens of available foods (e.g., eggs, toast, potatoes, danishes, and cereals); eggs benedict with bacon and potatoes; a waffle with toppings and bacon; and orange juices. For our dinner, we ate a hamburger, cheeseburger, root vegetables, and fries. We enjoyed the flavors of all of these foods.We and other customers wear casual clothes.

The Factory South Shore is the place for Marriott Bonvoy Platinum Elite and above member to get breakfast. They got to know me and my routine the 2 days I was there. I eat my breakfast downstairs and I get one breakfast as takeout to take up to my wife in the hotel room. They waitstaff was so good at it that they reserved my spot while I delivered breakfast to my wife every morning without me needing to explain my routine a second time. Their breakfast was fantastic! It was not the normal hotel breakfast that I've had the past couple weeks. I had a French toast and a fried bologna benedict the days I was there. The French toast was very good. It came with cooked to order eggs and sausage. The fried bologna benedict from what I was told is a Pittsburgh favorite. It was okay. I'm not from Pittsburgh, and may never see a fried bolonga benedict again. The South Shore is the place for breakfast when staying at the Sheraton. It's a good place.

For what is basically a hotel restaurant, this place delivered. I mean, it is not a separate space from the rest of the Sheraton and would basically be the bar area in not for the tables that were set up in the area. There is a partition that separates it from the rest of the lobby. And this quite possible spoils the view of downtown from the atrium that is the lobby.Service at first was a miss. We were here for a quick dinner and approached a host stand that was not manned. The lobby front desk had to go find the staff manning the host stand. Once they found them we were guided to a table.The menu isn't long so looking over it didn't take too long. I asked for a sweet tea to drink, but they only had unsweetened tea so I went with water instead. We had to ask what the soup of the day was and wait until they were able to come back with the answer. I ended up going with The Factory Cheeseburger. Which I suppose is the signature sandwich for this place. It is basically a run of the mill cheeseburger. The description states it is topped with white cheddar and garlic aioli. However, what I got was regular cheddar and mayo. You also get the usual toppings, lettuce and tomato. Come with a side of fries and slaw.The slaw was your run of the mill slaw that you find just about anywhere. The fries, being in Pittsburgh, at least appeared to be hand cut and fresh. Overall, not a disappointing meal, but not exactly how it is described. What is amazing about this place, is the view you have while dining.

Breakfast during our friend's wedding weekend here was so much more than just a meal - it was a delightful experience thanks to our amazing server, Betina. We've traveled extensively and truly appreciate great service, and Betina's was top-notch. From her warm greeting to her incredibly attentive service, Betina's beautiful joy and genuine kindness shone through. She's one of those rare people who clearly loves what they do, and it's contagious! She made us feel so welcomed and valued each morning, going above and beyond to ensure we had everything we needed with a smile. We will absolutely be back (especially for Steeler games!) and a huge part of that is knowing we'll hopefully be greeted by the wonderful people, especially Betina, who made our breakfasts so memorable. If you're lucky enough to have Betina as your server, you're in for a treat!

The food was very good and I enjoyed the view. The service was very good as well. The onlyDownside were the obnoxious out of town group at the bar in town for the Steelers game.

Came for a double date on a Saturday night. We made reservations and got a great table by the window with a great view of Pittsburgh. The food was pretty good, and reasonably priced. I wasn't a big fan of the table which had no legroom in the middle for those of us who are tall.

We came here on a weekend for dinner, and it wasn't super busy. We did make a reservation and they saved us a table by the windows with a great view! The restaurant is inside the Sheraton. It is such a cool space architecturally! The space and the view were mainly what drew us here. I had the soup of the day, which was French onion. It was very tasty. I would get it again. I also tried the hot Italian grinder. It had a bunch of ingredients, and it was huge. It was actually a little hard to bite into. Our server was courteous, but the food did take a while to come. Overall we had a great time here and would come back to try their brunch.

We decided a last minute place and they had a lot of reservations available. It is located inside the Marriott down Station Square. Parking is paid, and a good walking distance. They had a one pager menu that is on the $$$. Sharable dishes are around $14-$17. Main Entrees are around $17-40. And all sides are $7. I would recommend happy hour to save some money on drinks (house wine $5 or drafts $4) and some shareables are $7. They have window seats, bar seating, and top indoor balcony seating. I would recommend trying this place out once but I don't see myself coming back.

Complete incompetence. We had a 6:30 reservation, arrived early, and were asked at 6:35 what we wanted! At 7:10 we grabbed two seats at the bar and neither bartender checked on us. By 7:20 we walked out. Not the way to operate a restaurant. Several people continued to wait up front but no one ever came to communicate the wait or fact they were never going to be served.

Great food, good view, large serving sizes. Service was good. I thought it was strange that they brought the soup out at the exact same time as the entree, didn't give me time to eat both before they got cold, and the google info on this place doesn't make it clear that it's in the lobby of the Sheraton.Great place though, would definitely go back