Terrace Room

So first let me start by saying that the Terrace Room is actually spectacular looking. My daughter Muff and I were just there for their afternoon tea. The decorations were spectacular with an 8000 foot Christmas tree, a custom William Penn gingerbread house and enough Christmas decorations to embarrass Santa.That service and wait staff at the Terrace Room are also amazing. Each customer there was provided with the most wonderful service. My daughter and I never really had to ask for anything because our waitstaff was completely on top of everything.Now onto a review of the actual tea itself. My daughter and I make it our mission to attend afternoon tea in as many cities as possible and Pittsburgh is no exception. The Queens tea is priced at $55 per person and includes light tea sandwiches, scones, various dessert items and various teas. My daughter and my major complaint is the fact that our courses were served in stages instead of all that once, which would allow us to determine what order and how we wanted to eat our afternoon tea. Additionally, we were not happy about not being able to select the teas that we wanted to drink. For example, we were served an Earl Grey, Darjeeling and Rooibos teas. The teas were delectable however, we didn't get a chance to select our own teas which would've given us greater enjoyment of our meals. Additionally, even for a tea, the items were microscopically small. I'm talking one bite might cover half of the tip of your tongue...Would, I attend High Tea at the Terrace Room again? I would because of the atmosphere and the ability to be treated to a wonderful experience.

As I had been staying at the hotel, I wanted to see how great their breakfast was. As I walked into the ballroom where the buffet and plated breakfasts were served, I was instantly teleported back decades. The ambiance and atmosphere of the room is absolutely beautiful. They have this gigantic mural that covers the front wall of the room, and I could sit, eat, and drink whilst staring at it all day. They have options of a buffet or to order a la carte, which I greatly appreciated.I had ordered a la carte, but I wonder if I would have been better off with the buffet option. I had ordered the Pittsburgh City Benedict and their Baked Egg White Frittata. Both dishes did not have great presentations; nor did they taste good. The potato wedges provided as the sides were not crispy, but a mixture of soggy and slightly undercooked. The best part of the meal was the runny, but not poached, egg. The service provided wasn't too bad. I would see many servers walking around the room, but my own server stopped by my table for a total of 3 times: to take the order, serve the order, and at the end of the meal. I wish someone would have checked in along the way. Overall, I was very disappointed with the meal. However, I do wonder if their dinner service provides a different quality of food and service.*Atmosphere: 8/10*Food: 2/10*Service: 4/10

Such sad decline in what should be one of the city's most elegant dining experience. We had a 12:45lunch reservation for 6. -every single thing needed to be asked for, never offered during a "how is everything" checkin. Water, refill, wine, more dressing, ketchup, coffee...flagging down a server when one simple ask of us would have done the trick. -2pm, 30 minutes after we got our food, they shut the lights down. What? Ok, we will continue our visit in the dark. -2:15 we are told they are going to be vacuuming and could we please leave. Being asked to leave 1.5 hrs in, a group of 6 with a $300 bill is egregious. -the bathroom situation is horrendous. There is one set of restrooms off the lobby. LOCKED for guests only, we waited in the front desk line for a key. It didn't work. We asked dining for a key, it didn't work. Finally, a hotel guest let us in. Asked to leave a place along with no bathroom access makes for a poor experience.

Lovely restaurant, lots of history here. Wait staff is friendly and very attentive. I ordered the grilled chicken and mushrooms on Pittsburgh sourdough. Delicious!!

...we were in town for a concert and made reservations here afterwords. Had reservations and were seated. Waitress informed us that there was a limited menu which should have been conveyed to us beforehand. We bit the bullet and decided to stay. The place was pretty empty but the service was glacial. The kicker was the $60 steak. We won't be back...

Delicious food, quiet dining room and great service. I honestly expected a little more hustle and bustle but I suppose this place is hopping during conference season. It's hard not to stare around the room while you're eating - it's just stunning.

Pricey as a hotel restaurant usually is, and most staff are great.I came here for breakfast most mornings while I stayed at the hotel for a conference. Breakfast starts very early (630 or 7) which is great for me. The dining area is very airy. I liked sitting in the booth opposite/facing the entrance wall. I ordered several different things: Two egg breakfast comes with seasoned potatoes. I ordered gluten-free toast. It comes pre-buttered for you which I thought was strange. Pittsburgh city Benedict on the gf bread was bland but looks good. The sauce really tasted like mayo. At least it had a lot of pastrami.Buffet on Saturday and Sunday had lots of pastries (I could still order the gf bread without an up charge which was great), multiple kinds of breakfast meat, and 2 kinds of eggs. They also had salmon to make locs if you wanted. I also each morning got an espresso. Sadly sometimes this was rung up as a "latte" even when I ordered a single. This means $6 just for a little bit of espresso! Makes no sense; they need to have an alternate option to key in or train all the wait staff to ring it in right. Occasionally the bacon came out very crispy too.

Thanksgiving 2024The Buffet was excellent. Better than the last 2 years because Ramel is now the executive chef. The quality of the food and buffet was what I was hoping for when I dine at the Omni Terrace room. The staff was incredible. I am gluten-free and dairy-free and a female chef made me eggs with no dairy. That was unexpected plus they had a few special deserts for people with dietary needs. My server Robert, Nuray and the manager Michael and the rest of the staff made this experience wonderful. The Pittsburgh Omni William Penn's Thanksgiving buffet in the Terrace room is Pittsburgh's BEST buffet period. I've been to all the other buffets. It's the best kept secret..shhhh

The location is great and the staff are really nice, but the breakfast was not something you expect from a breakfast buffet. Honestly even if you ever stayed in a embassy suit or Hampton inn their included breakfast is much more better. The lack of variety of bread, cheese and pastries were notable. There is extra charge for omelet to order which they didn't really have so many vegetables/ingredients left. For just $10 or $15 more elsewhere, you could likely enjoy a far more satisfying spread.

We did High Tea. Our server Robert was so sweet and gave us amazing service. The treats were fresh and tasty. Overall a great experience and I highly recommend.