Novick's

Called in and ordered 2 fish sandwiches. What I exactly said, " I want to order 2 fish sandwiches, 1 with ketchup and cheese and the other one plain. I don't know how to make that anyway clearer. And not like that was the first time I have made that exact same order. Well after I got home from picking it up and took a pain pill. Notice that the plain one was wrong. It had cheese and tarter sauce on it. The other one said plus ketchup so I just assumed that one telling us which on was which. So my friend who paid for them after I ordered them called up once to let them know the order was wrong. She don't drive and I had just taken a narcotic for my neck so I was unable to go back up. She hates anyone one her sandwich so that was a waste. Then I went to open mine up after pill kicked in couple minutes later and my ketchup and cheese only had tarter sauce. Which would not mean much to people but I had stomach surgery and mayo with cheese and grease at once would have given dumping syndrome. I couldn't even wipe it off them sandwiches was so mess. So told her to call back and tell them both was wrong. Know my mom has been in Restaurant business for of 42 years. That if I didn't they would have said you should have told us that when it happened. I them got a phone call little over 1 hour later telling me that I could only get 30% off my order because I ordered wrong. I didn't by no means I. English order wrong. She said unless I specify I don't want what comes on them. The stuff still comes on. Well I have been ordering there since they open. And they have messed up NUMEROUS of our orders. And have in past given us 2 gift cards for mistakes they did for not putting it in computer right. And she goes to proceed to tell me they never give out gift receipts or refunds. That there was strike 2. I did specify what I wanted. I didn't say I want on it cheese ketchup and what you put on it. And a plain fish and what you put on it. But somewhere I. The owners mind. She says I ordered wrong. She is nuts. And yes I was I severe pain had to wait 25 min and longer because when I went to pick them up her husband and the young girl that works there was In the back somewhere so never heard me come in waiting seems like forever before she came out. They was dead. And she said she didn't know I was out there because the door buzzard didn't work. Personally I don't leave the front of our family business open unattended but to each there own. Well when she rudely hung up on me when I told her I didn't order wrong I couldn't have made it any clearer. And the voice mail she left me. I was at this point very mad. Then said on phone she didn't appreciate us harassing her staff all day. Omg I said what are u talking about. You clearly urself messed up a order I have paid for. Then won't fox it. First thing no matter what my mom taught me. Even if wrong costumer is always right. But in the case I am 100%. I didn't know calling and letting them know the order was wrong was considered harassment. So me myself I am taking that as Defamation of Character. This all was between 12:14 I ordered. Got food at 1:15? Open food between 215 and 2:20. Called about both being wrong that was it. On and off phone. And will be taking both phone records along with having her the last years log book for gift recipes he requested by the JP. And her husband and worker that day there as well. They didn't realize when talked to her worker on the phone to speaking to her for her husband another conflict of lie came up. So I am requesting video of that day too and if she don't. Well will not really not help her case. I am taking her to court. It is not over the dam 18.00. Like I said I am not new in Restaurant area. She lies about no refunds or gift certificates. And the judge well there is no other way of say what I wanted. This is on principal now. You don't treat someone that way that paid for service off you. You do the order wrong yell at them and blame them for harassing their staff and then hang up on them. The. I had to take 2 Ativan I was so damn upset for being lied about. No more. Since rudely hung up texted her she u in court. It is the principal of the matter. You mess up you don't take it out in the costumer. I am taking her for price of food got receipt. Defamation of Character 200.00 could go more. But think they proves a point and believe the other lady is filing that too. And 300.00 my emotional distress. Had noting to eat couldn't drive back to exchange because of narcotics and told her that. And she hung up on me! Told her I will see her in court So I know what I am doing today after couple hrs of sleep!

Awesome dinner this evening. We have tried Novick's several times and have always gotten good food and service Thank you for putting real veggies and meat on your salads. Not just pizza toppings they are delicious

Tried Novaks on Superbowl Sunday. Pizza was good but a little greasey from pepperoni. Good amount of extra cheese. Buffalo wings were excellent. The wings were a little on the expensive side but well worth the price Will return for other menu items.SUPPORT THE LOCAL RESTAURANTS!!