Marie's Nutcraker Sweet

The best nutrolls you will ever taste! I've been a loyal customer to Marie's for many years. The family is so kind and their product is delicious. The rolls are always packed full of filling. I will always go to Marie's year round for goodies as they seem to have something new every time I go. The cookies are delicious and the gobs are huge! Definitely worth stopping by if you are in the area.

I was pleasantly surprised. I ordered on line and spoke to a very nice man. The rolls were better than expected and reasonably priced. I hope they will be here for a very long time.

Great nutrolls for an excellent price! Their nutrolls are full of filling and they have a great variety of flavors. The best I have ever had!

Worst experience I've ever had ordering online. This company is rude and unprofessional. I placed my order more than a month in advance and I've ordered for 5 yrs now and this time they put a different state and a 4 digit zip code on my order making it so I didn't get my order on time for the holidays. When I called which took a long time for anyone to answer I got dead silence on the other end after explaining why I called. Then after prompting him he said he would "look into it". That wasn't good enough given it's two days until christmas and my mom wasn't going to get her nutrolls because of their mistake. Instead of offering to make it right, there on the spot he said fine, he would overnight the rolls IF it was their fault. I gave him the contact person at Fed Ex and asked him to call me back with an update. Fed Ex actaully called me back saying Marie's Nutcracker Sweet would be calling me and it was an error on the bakeries end. After an hour went by I contacted them to be greeted by "WHAT?" which took me back. I told him I was waiting an hour for him to call as this is time sensitive and he denied talking to FED EX an hour ago (it's time stamped on my phone). We got into an argument which should've never happened but he let me know how p.o'd he was. He hung up on me. I called back and was greeted with "do you think calling 19 times is going to get me to act any faster?" I couldn't believe how this business owner was treating a loyal customer and told him as much. He SCREAMED at me he would overnight my god..amed nut rolls and didn't care if I ever do business there again. This was incredibly hurtful and upsetting as it is the holiday and I don't appreciate being verbally abused this way. It wasn't my fault they made a mistake I just wanted to get the feeling from them that they cared about my order but he made it clear they didn't. He was sure to let me know he was busy with other things and didn't have time to deal with this. I am so disgusted by this treatment as I've never had a retailer encounter like this before. I will say that even when it isn't the holidays this man always answers the phone in a begrudgingly way and makes you feel like your putting him out just by calling the bakery.