Mama Pepino's Pizza

This is the 4 th time in a row my food was undercooked or the order was wrong. Who makes a buffalo chicken hoagie without buffalo chicken? Ranch on the side obviously means no ranch at all. Garlic bread untoasted soggy and wet? What is going on with this place? It's not like it's cheap either. You pay a lot of money and more times than not you don't get close to what you pay for and they don't care. I've politely told them about this numerous times and I've never received a discount, credit or apology. They just blame it on the cook or driver "forgetting" I've worked in a pizza shop... it's a hard job but if you can't handle it then you should find a new one. Sometimes you get lucky, it must depend on the cook. When they cook the food properly it is amazing.

I have lived here for over 20 yrs and have order from mamas just as long. Never once have I had a complaint till tonight. You put stuff on my salad that I asked you not to and the chicken was dry and burnt, the fries cold. Thank God Foxes delivers!!!! don't know why im coming up in CA. I'm in Elizabeth PA 15037 and that's where I ordered my food from. Pepinos 210 Plum St Elizabeth PA 15037. Don't know if its new ownership but will not order from you again.

We ordered from here about two weeks ago around $50 worth of food. I was never told a time when it would be delivered just a "we'll get it to you as soon as we can." Ok no big deal. After an hour and a half of waiting my husband calls and the lady says "it'll be at least 45 more minutes your pizza isn't in yet." Blamed it on the rain and asked my husband "we'll have you ever driven in the rain??" What!!! Just because it's raining doesn't mean a delivery should take over 2 hours! So he said ok cancel it we will order from somewhere else. We were never told to come pick up the food that was ready, or that we would still be charged if we decided to cancel. No one ever showed up to deliver the food. We ordered from other local places and got our food within 15 mins. My husband checked his bank statement days later and was charged the nearly $50 for food that we never got!!! After attempting to reach out to the manager we were told multiple times we wouldn't be refunded. Now how is a business going to take 2+ hours to deliver food, never tell us that we would be charged if we cancelled, and never told a delivery time frame and then refuse to refund us! My brother in law has also had trouble with receiving cold food from them before and hey did nothing to make it right for them. Horrible customer service!! Do not order from them!!!

Such an improvement since the new ownership, management, staff and oven. This pizza shop used to be a downer, but the experience has improved so dramatically I felt the need to write a five star review. Hope the staff embraces the change. Hope the new owner keeps going in this positive direction.

The food is good, but their staff has the worst attitude ever. It doesn't matter what time you call (and I have called many times and gotten many people), they always act like you're ruining their day. Positively rude. If there were other delivery options around (even not pizza), they would lose my business easily.

I dogsit for a couple just down the street from here so I always order pizza when I'm there. The food is always hot and always made just how I ask it to be. The employees are always really nice when I come in as well, and they don't take long making orders unless it's a busy night.

A pizza while putting up Christmas decorations seems like a great idea. We decided on Mama Pepino's in Elizabeth and ordered a large pepperoni and a large Italian Wedgie. It wasn't ready when expected but that's okay. I've never had a wedgie from Pepino's and was looking forward to it. Disappointed is barely strong enough to describe what we found when we opened the box. As you can see from their flyer it should be pretty well packed with protein but this was really lacking. It had a few slices of ham and even less of salami. Otherwise, it had some lettuce, tomato, & onion that barely covered the thick dough. I didn't discover much cheese or any trace of Italian dressing. I've had some good pizza from this store in the past but this pie was just "okay". Sorry to say that I probably won't be calling Mama Pepino's in Elizabeth any time soon.

I Ordered a pepperoni roll with fresh cut French fries, first the dough was not done on the inside and the fries were cold upon delivery. I called to let them know and the only result I received was "Oh well that's the way it comes there's nothing we can do about it and we're not going to make you another one!" The guy was completely rude and I would never spend another dime at this place!! This was my first and last time ever ordering from this location. I will stick to Glassport Peppinos where the owner and employees actually appreciate and value your business and more importantly they respect you.

This place is horrible! First time I ordered my wings were barley cooked, and the driver forgot half the food in the car and we had to stop her up the street to get the rest of the food. Gave it a second chance and never will be ordering there again. They told me 30 minutes for deliver and it took 1 hour and 45 minutes to get the food. Food got here, it was cold and half of my order was missing. Called them to tell them about not getting all of my order and told the manager about it and he said go f*ck yourself then he hung up the phone. And to top it off there was a huge hair in the pizza. Very poor ran business!!

An hour after I ordered, I called them again and they said they had to "remake my pizza because it stuck to the pan." Shouldn't have taken anywhere near that long. Also, their burgers, chicken tenders, and fries are EXTREMELY disappointing. I should have known since they are a pizza shop, but wanted to give them a try.