Mad Mex - Waterworks

I'm a long long time fan of Mad Mex, the original in Oakland had some fantastic memories of mine attached. Unfortunately, the Mad Mex restaurants are a shell of what once was - the ugly child in the Big Burrito group. Have they franchised this? The food sure seems as if it's now prepackaged, franchise style.We had a free burrito card from the Waterworks location as they shorted us a dinner last time we did take-out. We tried take -out once again. We used the card for a Super Mad Mex burrito that was 97% rice inside. No exaggeration here at all. It was thrown out, not worth eating. Another dish was the fajitas - we got the fajita filling but nothing to put it in. Way too salty also.No side sauces for either dish (salsa, pic de gallo, etc) that were supposed to come with the dishes.Order of guacamole - 1/2 the supposed amount, tasteless. Chips - greasy as could be.We will not go back - so sad, but it is what it is now.

I love Mad Mex! I always know what to expect and have my menu favorites. 1) the black bean dip- you cannot go wrong with it2) my go to entree is the herb o vore tofu tacos. They are so good. I typically order the side salad with it instead of the rice and beans. The cilantro dressing is EVERYTHING. The service was kinda slow for there not being many people in the restaurant. I wont complain though bc everything came out perfect. I also really like that this mad mex has a parking lot. I'm sure we will be back!

the drinks were great, the service was great. The Salsa was terrible and the Mad Mex Fajita Burrita was just Rice and beans pretty much with just a couple of peppers and and 1 piece of onion with a bit of chicken. @ $13.50 I could have ordered what it really was for $6.00

After a morning of sweating our butts off my friend treated me to a lunch. Both of us wanted to treat ourselves to a margarita and she wanted to show me their apple cider margarita. Upon arriving we were seated immediately and provided waters. We ordered our margaritas then later found that they were doing a deal for being in business for 30 years. The deal was: Two 16oz House Margs, Drafts or soft drinks, Pickadippa & Chips, Choice of 2 Mad Mex Namesake Burritos or Quesadillas: Choose Birria, Carnitas, Chicken Tinga or Portobello, Brownie to share and Two souvenir Mad Mex pint glasses for $40. We were like can't pass that up. When the waiter came back we asked if we could actually do that deal and she reported that we could. For dips we got the guac, pineapple salsa and cheese. I am such a fan of their guac and it did not disappoint. My friend suggested I try the pineapple so we got it. Lets just say I am know a fan...love the sweet and the spicy. I then ordered the portabella quesadilla, it was packed and so filling. The brownie outta this world and couldn't finish. I am SUCH a fan of their decor and always love going into all of their locations. Could stare around the restaurant for hours. Our waitress was great, so helpful and attentive.

My first time to Mad Mex started with a warm welcome from the hostess and we were sat quickly. Service was just as quick and every thing was perfectly cooked. Started with the Jersey Chips my only complaint is I wish there was more of the delicious cheese dip! Crispy waffle fries, cheddar cheese dip with the slightest kick and also served with ranch (which passed my ranch test 8/10 comparable to chilis ranch). Then for my entree I went with the Birria Tacos. Sadly I got the soap gene when it came to cilantro and I don't like raw onions so I ask for it with out but still came out crispy and flavorful. 10/10 would recommend to a friend !

I'm going to let y'all in on a secret, I am extremely behind on my reviews. I visited this Mad Mex location before Christmas and I am just getting to writing this review. So just bear with me moving forward.I came here for a work get together. It was basically our holiday celebration and we wanted to enjoy ourselves in a relaxed atmosphere. I am a big fan of Mad Mex and always enjoy Mexican food, even when it has a twist.Mad Mex was very accommodating at this location and made sure we were well taken care of. Our party trickled in until we were all there and our server was sure to check on us as people joined us. He did not miss a beat and was totally on time for everything.When it did come time to order I had looked over the menu for a long time. I went back and forth with old dependables for me and I always end up with what they have as a seasonal item. I mean, who doesn't like the Gobblerito when they have it. Closer to the holidays they have the Feastivus Burrito.The Feastivus Burrito is barbacoa, roasted carrots, peas, and black bean mashed potatoes in a tortilla. Then it is drenched in some beef gravy. You can basically look at this as a pot roast burrito. It comes with a side of sauteed Brussels sprouts which are delicious on their own. If you are looking for a meal that will fill you up and make you feel warm inside when it is cold out, this is the meal to go with. It's like being at a family dinner and leaving with a full belly and sleepy feeling.I really need to start looking at this place whenever there is a holiday to see if there are any other burritos like this. They are absolutely amazing.

Can't recommend this place. Not even sure why they're still in business. It's a Tex-Mex style place, but the food was sub-par. Chips and salsa are not free like most Mexican restaurants. Maybe they make good money off the bar, which seemed well stocked. They have a couple of large TVs showing sports over the bar. They're at the end of a long strip mall with a Walmart and many other stores and restaurants. Plenty of parking. They have roll-up garage doors to the outside for use when the weather is nice. Their signature burrito was basically filled with rice, plus a few black beans. I opted for chicken, and actually did find a few very small chunks, but not much. Came with some tomato chucks (salsa-ish) on the side. Overall, not that good. All that for $11.50. The four taco plate was even worse. Their ground beef must come from a can or was meant for chili. It was ground very fine and had the appearance of canned dog food. Definitely didn't taste fresh and had an odd flavor. That dish came with rice (bland) and black beans (decent). That dish costs $15, absolutely insane for the quality. Overall I'm being generous with three stars; probably 2.5 but I rounded up. If I was a local this would be a one-and-done for me; too many other good places around.

I typically like it here but I tried the mad mex bowl today and was really disappointed. The service was great.

Food - 5 Stars typically but inconsistent at times. Wait staff - 5 lovely. Mean lady who darts around with bitchy face dropping off food and ignoring everyone - 0. I question the management at the location... Love this place but tonight was not good. The kitchen got every part of our meal wrong, which we shrugged off. When dessert never came and we had to leave (we were there almost 2 hours), I was simply trying to get either a status or have it removed from the bill. The waitress was tied up so I tried to say excuse me to the mean dark haired lady who was running around as if she couldn't handle a busy restaurant. I said excuse me nicely. When she gave me a nasty look and continued to run away from me, I said it again and she ran into the kitchen. A hang on let me get your waitress would've been cool. Then the kicker was she proceeded to tell my lovely waitress how I was yelling excuse me at her. The nerve that someone asks another employee for help!! I tipped the server half the bill to make up for having to work in that kind of culture. Management / please tell your employees that they 1. Need to work on their attitudes under pressure and stress. Pretty valuable life skill. And 2. Any employee should at least acknowledge a customer instead of running away. I think I'll go somewhere else if this place looks busy from now on yeesh.

I ordered a shrimp burrito with spicy spinach and mushrooms. Where was the shrimp???? The rice was dry, the beans were ok but the entire burrito was dry and I had 2 pieces of shrimp. The shrimp taste burnt. I was so upset because I got it to go. I will not order food from this restaurant again. There also was no cheese. How did y'all forget the shrimp and the cheese?