Hermitage Bakery

We needed two birthday cakes in the first few weeks of the COVID-19 shutdown. The bakeries in our town closed immediately, but the Hermitage Bakery agreed to make our cakes delicious and on time.The day of the pickup my husband and I drove the 20 miles in hopes the cakes would be ready, pretty, and delicious. We were not disappointed. The chocolate hoho cake for my son-in-law was amazing! We took it to their house, and my two youngest granddaughters ran out, sang the birthday song and set off poppers as they ran around the yard. We put the car windows down and enjoyed the show.Next we showed them the almond tort cake for us. As fate would have it, we share the same birthday! The Hermitage Bakery helped make our quarantine birthdays special, so I'm calling them again for the cake we need to celebrate my oldest daughter's birthday this week. She is a seven year survivor of bone/breast cancer, so we want only the best cake for her.

This is a very nice donut place especially if they are fresh. The filled donuts with icing are the best and their Italian bread is great.

Cake decorator couldn't even come talk to me for 2 minutes so I could explain what I wanted instead wanted to text on Facebook about it. Very unprofessional. Never going there again. Giant eagle for the win.

Just bought a cake and bread there yesterday afternoon. When we got home, the bread was moldy. Visible green mold. We brought it back this morning and they wouldn't make it right. Never going here again. Used to come here all the time but new owners aren't managing this well.

Stop in on a Saturday to get a cake for my husband birthday. The cake I was looking for the almond torte they didn't have so the clerk was kind enough to see if they could make me one. The baker said yes it would be 10 min . So went to have lunch came back she was finishing it up . I must say the girl cannot write very well the writing on the cake looked like a first grader . I've had almond torte many of times before and this one lacked the filling in center it was very thin layer. So I must say I will not go back again.

So I had a gender reveal party and ordered my cake from Hermitage Bakery, it was a $70 cake!! We picked the cake up and it was beautiful. The lady said "this is the only box we have". It was a box for a large sheet cake, while my cake I ordered was a 14 inch circle cake, it didn't fit in the box, the box was huge in length and not tall enough in height. Then she puts the lid on, which just sitting on top of the cake, not the box.. the cake was higher than the box! But I just assumed, hey they know what they are doing, they make cakes all the time. The Cale went into my hatchback truck, with nothing touching it, nothing else was even in the trunk. We got home, party starts in 20 minutes, looked at the cake and the icing is all smeared, can't even tell what it was supposed to say!! I called them, the girl put me on hold then said the decorator is still there if I bring the cake back in they can fix it. I told her I didn't have time and hung up. They're the ones who put a lid on top on the box knowing the cake was too high. Well, I had my sister take the cake back and when she got there they said "it's a $15 decoration fee". WHAT?!?! So you ppl want me to spend almost $100 on a cake and put me thru stress on my party day too? Wow?! I refused to pay the $15 and demanded that they fix it. The girl called the owner and he/she said "they would fix it, but make sure when they put it back in the box that I don't put something on top pf the box again". I said "umm no! How about u guys don't even put a lid back on it bc the same thing will happen since u guys don't even have the right box for the cake in the first place!! I repeat DO NOT PUT A LID ON!!!" I have to say the girl who answered the phone handled my attitude pretty well bc I was 100% worked up, but with good reason. They tried to blame me for their mistake. If they would have had the correct box to use for this cake then the problem would have been avoided. In the future Hermitage Bakery, if someone is paying $70 for a cake, make sure you use the correct box so the cake doesn't get ruined, and don't blame the customer, saying I must of pushed down on the lid or had something on top of the box. Ugh!!!. If the owner/ manager would like to talk with me I would love a phone call bc I've already told my family and friends to never order from here again.

I bought a cake for my son last October it was delicious. On April 11/2024, I order a cake for my friend's birthday. Only six of us so I have the smallest marble cake. We were so disappointed, it looked as if someone just split a white cake squirted some chocolate syrup into it, put it back together, and decorated it. The two flavors did not blend in like when they bake at the same time. I don't mind paying $22 for it if it's good. But, it was dry and had no taste. Like eating sugar. The whipped cream icing was good.

Asked for 5 pastries, payed for it, left a tip and when I got home there were only 2 items that were correct. Make sure to watch what they place in bags.

Place is very dirty so are the employees, bought five different items all stale! Why go to a bakery to buy stale?

Since 2018, this bakery has had new owners, and if you read reviews after 2018, you can see how happy customers are. We have always had delicious product and the bakery is extremely clean.