Custom Cakes & Cookies & Dj Frank

In my experience, the service at this business is amateurish and unprofessional. Don't be deceived by the "Simply the Best" designation---that the telephone number listed on their website is disconnected should be a warning.The manager assured me Custom Cookies and Cakes could ship one dozen gobs to a relative of mine in the Chicago area, at a charge of $44.00. I agreed and paid for the order with my Mastercard.The container that arrived at my relative's address was a corregated box similar to those used for supermarket produce, barely closed and taped together, with hand-lettered shipping labels Scotch-taped to the outside of the box (see photo).Inside the container, the dozen gobs were packed into two plastic containers and placed inside the box with no insulation or packing--they were able to shift and shake inside the shipping container all the way to Illinois.Needless to say, I won't be patronizing Custom Cakes again.

We stopped in for birthday doughnuts and we glad to find customized flavors in doughnuts. A dozen doughnuts runs about $12.00. We purchased a dz and were sad to find that they were very stale. It was 12:30 in the afternoon but the were so stale that they would dryly crack and fall apart. We were very satisfied that when we called to let them know that they would replace or refund our money. We will give them a try another time.

I definitely recommend if you are looking for a custom cake that looks and tastes amazing! Not only was the end result fabulous for my friend's baby shower cake, but the service was phenomenal. I needed to place an order last minute and they not only were able to kindly help me, they were able to do a customized tiered cake at a great price! Will use them again when I need baked goods in Johnstown!!

paid way too much for a full sheet cake flavor was good but cake was very dry!I will not be buying any more cakes there

I wouldn't Even give a star. Cake for retirement party was dried out and the design look like a kindergarten kid did it. Absolutely horrible. I was embarrassed that it was we had for dessert.

These folks are wonderful. My daughter is going in school in Johnstown, and I was trying to figure out how to get a birthday cake to her. Custom Cakes & Cookies let me order the cake and pay for it online, and they personalized it and delivered it to her school on her birthday. My daughter was thrilled, and they were both super-easy to deal with and affordable. I'll definitely use them again. Thanks, guys!

I JUST HAVE A SUGESTION. i talked on the phone to a young girl and everything she described sounded delicious. I work at a bank and we send our customers flowers, balloons,fruit and candy baskets. It is very convenient to see a picture of what is going out to our customer. We would love to see some pictures of your cookies,and cupcakes you have delivered. To be able to see your presentation would be great for us AND FOR YOU. when the young lady was telling about the cupcakes she just made, my mouth was watering, I LOVE REAL HOMEMADE WITHOUT STORE BOUGHT ICING CUPCAKES! I know if there was a picture of your cupcakes, I'd probably be on my way to buy some. pictures on your website would such good advertising for you, hoping to get there tomorrow saturday AM.

Unique cakes and great homemade cookies at very reasonable prices. Best deal in town!

I have never had a dessert from Custom Cakes, but I hope it's not common for the cakes to be dry and the icing to have a sugary texture. This is really unacceptable, considering my friend could have gone elsewhere. They didn't even offer my friend the option to taste test, which may have allowed her the opportunity to make a better decision. Giant Eagle, even if having to spend more, would have been a much better choice than what I tasted. Hopefully, this was a fluke, but it was really disappointing for us as guests and embarrassing for her as the hostess to serve this cake. The decoration wasn't horrible, but it definitely had a lot to be desired, too. The fondant looked like it was just wrapped around the bear shape, in an effort to look like a shirt. I bake every year during the fall and I would NEVER have sold a dry dessert like that, even to my little group of buyers. I take more pride in my work than that.