Crumbl - Monroeville

Obviously I had heard about Crumbl and seen the cookies on social media before it even made its way to the Pittsburgh area. It had been open for a while before I tried it and I heard mixed reviews.Upon entering the store they have examples of all the cookies to look at if you need help deciding. The flavors rotate weekly and they announce them on their social media. One time we went there was a fairly long wait, the other there was no one there and very little wait. Both times no one greeted us even to just yell up hello or ask if we needed help. They have kiosks available to order from but some might not want to order from the kiosk or may have a question. An employee did come to the front for one customer but after she was there for several minutes. I ordered from the kiosk both times. They simply shout your name when your order is up.The cookies are a bit pricey (over $5) for a single cookie. However the cookies are large and heavy. They definitely can be shared, which is nice. It seems different flavors get very mixed reviews. The first cookie we tried was a guava cookie. The cookie itself was plain tasting and a little dry. The guava was in the frosting but there was so little of it you couldn't taste the guava very much or in some bites not at all. The second time we went we got the chocolate peanut butter pie one. This had more of a cookie "crust" with filling and toppings. This one was really good, however definitely sweet for my taste. A sprinkle of sea salt could go a long way. It seems in general their cookies are very sweet, which some people like but some people don't.Overall I think I would be very choosy about what is worth going to get at Crumbl. Some flavors just may not be worth it. I do think the employees at least yelling a hello would be a nice touch however.

I absolutely love their cookies. So many fun and unique flavors. I also love the convenience of ordering in the app and curbside pickup!The only reason I am not giving five stars is inconsistency. Certain cookies are supposed to be served warm (chocolate chip) and I've received orders where they were never warmed. Also, depending on how they were packaged and brought to the car the ones with frosting sometimes are stick to the box top.It is expensive, for sure, but it is definitely a nice treat or for a special occasion.

So where do I began?!? Cookie me please!I attended their grand opening and grabbed a few cookies for the family. I've been to the one in Irwin before, so it's nice having one closer to home.The flavors this week including Pink Velvet, Lemon, Mama's recipe, and Hazelnut. They also have ice cream and milk available for purchase. Cookies are about $4 a pop, so choose wisely.When we arrived there was a greeter at the door and the staff shouted "Welcome to Crumbl" every so often, to welcome new guests entering the store. Just like other locations, they have a self-ordering station and cashiers to assist with the order. They change out their cookies every week, so be sure to check out the flavor being featured (via online, app, social media) during the week of your visit. They also have to cookies on display on the front counter.The staff was working hard and there were plenty of cookie makers moving the line out fast. There was a line outside the door, but we were in and out in less than 10 minutes! Whoot Whoot!Now flavors... Our favorite this week was the PINK VELVET! The flavor was not overpowering and the icing was sweet and delicious, but I'll admit the icing was a little too heavy for the cookie. The cookie broke upon picking it up, but please believe nothing went to waste, lol.Overall, this was a great visit! The staff was friendly and quick, and the cookies are amazing!

Good spot for a Hellaisious treat. Full of bad stuff for the diet but a tasty "cheat treat" as long as you walk in with a wallet in need of lightening.

Wow- amazing. I understand the hype. I got the "snickerdoodle cupcake" cookie which was a snickerdoodle (obviously lol) with icing similar to a cinnamon roll and then topped with cinnamon. It was served warm & amazing. I paired it with Turners chocolate milk. My husband couldn't decide but eventually got the orange creamsicle. It was served cold but like very cold. He didn't have the same "wow factor" reaction I did and I asked what's wrong. He said the cookie was too cold/hard. I get it- it is suppose to resemble an ice cream bar. He tried mine and loved it. Later on that evening after his cookie was normal temp he loved it and gave it a 4 out of 10. We loved this place. Great place to go on a date or with a group of friends. Don't experience this deliciousness alone. Great cookies. Great marketing technique (only 6 cookies at a time and rotating weekly). Keeps the customer on their toes and keeps the customer checking their website / social media often. Also, for example, I loved the snickerdoodle but it won't be there next week. I'll def be back when it's back- genius marketing I'll be back before then - lol- just giving an example

I finally tried Crumbl cookies after hearing about all of the hype... and even though these cookies are expensive... they are worth it! I went in the afternoon (around lunch time) and the store was a little busy, but my wait wasn't long at all. You order your cookies on a touch screen computer and then they call your order when it's ready. I believe they rotate their flavors weekly. The cookies are a good size. We cut ours into fourths so we could different flavors. Overall I had a great experience and I will return to Crumbl again!

Chocolate cookie is always a classic!! I always get my goodies every week from Monroeville store but their employees are not as friendly and nice like the employees in north huntingdon. The vibe isnt the same although i hate to compare them. It is not that bad but they couldve been more friendly given that they work in a customer service field. Otherwise i always get my cookie right!

I am rating this place as 3 stars. The sales people are very friendly. If you don't want oder with a person, you can use kiosk. I like the clean atmosphere too. The cookies good but not great because they are too sweet. Plus, for a lot of the cookies they use the same dough and just put different icing on it. Some didn't sit well with my tummy.I thought the price is ok considering the cookies are huge. I cut one cookie into four. So far the best cookies are chocolate chip, double chocolate cake, and carrot cake. I wish they didn't change flavors every week. We tried to buy another carrot cake cookie but they weee

cookies amazing they were nice and soft and the flavors were definitely good the i will be coming back

These cookies are terrible, so dense and mass produced. I find them lacking any real flavor. Sure, they look good, but the taste isn't in agreement with their appearance. Go to a real bakery!