Crumbl - Cranberry Township

I have to be honest, based off of experiences at locations I've had in DC burbs I thought Crumbl cookies were really, really over-rated (especially for the price). I don't know how this location seems to make the cookies that much better, but this was a conversion experience hahaFor starters, I can't say how exciting it was to find out they were open until 11 on a Friday :D We were driving up from DC for the Pierogi festival in October and it is a bit of a culture shock how early things close. Ex. needed coffee for a boost to finish the long drive; Starbucks is long closed by that point, made the mistake thinking Mc Donalds at home have a number of 24 hour locations, but the one next to this Crumbl closes at 10; so we were ecstatic to find Crumbl still open!There wasn't a rush at 10:30 by any means, but there were a couple orders. My order was ready super quickly, and they were the best chocolate chunk cookies with sea salt I've ever had! I had resigned myself to that flavor because regular chocolate chip (my usual preference in cookie types) wasn't an option. I seriously, usually don't enjoy chocolate chunk cookies. These were the perfect amount of soft/gooey but completely baked, with just a kiss of salt. I mean we drove another 45 min to our air bnb after crumbl, and they were still perfect with no extra effort or heating on our part. I'm afraid they set the bar too high for me and I'll be let down at other locations again in the future haha But this one I solidly recommend! :D

While not everyone loves Crumbl, I absolutely do. Their giant cookies last me most of the week when portioned out, and I like the rotating menu that keeps things fresh week to week (although there's been fewer new flavors to try these days).Crumbl has a pretty uniform store design, so when I walked in here the usual sights greeted me. The kiosk for walk-in orders is on the right, the main display is straight ahead of the doors, the pick-up counter is on the left, and behind all of that you can see the bakers hard at work. This store feels bigger than the stores I usually visit though (as I was only in Cranberry after spending a day in McConnells Mill State Park). The extra space definitely makes a difference - the store in general felt less cramped as excited customers waited for their cookies.That said, I use the Crumbl app to order ahead so I was in and out of the shop very quickly; and the cookies as always were absolutely delicious. If I was passing through the area again in the future, I'd stop by again!

Gave Crumbl another try after enjoying a few flavors a guest brought over. Ordered a half dozen, 2 each of 3 different flavors for 8pm pickup on a Saturday.They were decently busy upon arrival and after standing in the pickup area for 5 minutes or so, I was abruptly "greeted" by a young man with a very curt tone, zero eye contact and a rushed attitude when I gave him my name.After another 5 minutes another woman came.over and asked what I was waiting for, and I repeated my name for my order.She comes back over and now tells me one of the options I ordered wasn't available. Mind you, they are now sold out of 3 of their 6 flavors (2 that were marked off while I was waiting). I asked if she could put the repeat 2 in their own box and she just immediately blurted out that "I have to buy the boxes."Taken aback a bit by this whole experience, between the attitude of their young staff, no customer service when they couldn't accommodate my order as it stands and not even an apology. Not sure why I expectes more here.

Crumbl Cookies is a national chain that was founded in 2017. This franchise in Cranberry Township opened more recently. Crumbl sells a selection of cookies and ice creams, and the flavors rotate weekly. Last week, I visited this franchise for the first time. As soon as I entered the business, several employees who were working hard in the back shouted, "Welcome to Crumbl!" To the side, I saw touchscreens for ordering. I felt surprised that the selection of cookies was only six flavors--milk chocolate chip, honey bun, cowboy cookie (oatmeal, chocolate chips, coconut, and pecans), chocolate crumb (Oreo), raspberry doughnut, and classic pink sugar. I also felt surprised that the prices started at $4.70 per cookie. I considered ordering also ice cream, but three of the six flavors were out of stock. I ordered a 4-pack box of cookies for $15.28. Several minutes later, an employee brought my box to the front, and he opened it up to show me the cookies. He told me thank you and to have a nice day.At first glance, the cookies seem to be pricey, but they are a very large size, and they are baked minutes earlier so are very fresh. Here are my reviews for the cookies:Milk chocolate chip - 4 stars - My husband ate this cookie. He described it as "pretty good." The cookie contained large chunks of chocolate.Raspberry doughnut - 5 stars - Both my husband and I ordered this flavor of cookie. This cookie had a large center of raspberry preserves, and it was topped with pieces of doughnut and powdered sugar. We would definitely order this cookie again in the future.Classic pink sugar - 4 stars - This sugar cookie was very thick, and it was topped with almond frosting that tasted very sweet.

So amazing! Love the app ordering and fast service; Best cookies I've ever had in my entire life, by far. Love the variety of selection, and the wide range of price points and customization available for ordering. We are regulars, every week!

Yum every single time! Also service is usually very quick and efficient. Delicious cookies.

They make a great cookie. They are a nice a little piece of sweet goodness. We go every time we are passing through.

To say I'm excited about Crumbl opening in Cranberry today is an understatement. I'm from the west and each time I go home, a stop at Crumbl is a must! If you're unfamiliar with Crumbl, the cookie menu changes weekly. The flavors are always so fun, unique, and delicious. If you download the app you can earn points for future free cookies! They also have ice cream and milk for your cookies too. Though I wanted to try them all, I knew I'd need to slow my roll a bit because I know I'm going to be back here far too often. Haha! Today I tried the cookies and cream milkshake cookie and the honeycomb cookie. The first was much like a sugar cookie but had lots of Oreo bits throughout. The second had chocolate covered honeycomb on top, was nice and warm and so delicious. Staff was friendly and quick, despite the fact that the store was packed with customers for opening day. Clean, smells amazing, and super cute inside! Can't wait to come back way more than I should! Congrats to the owners on opening day!! :)

Delicious cookies but pricey. Nice variety, large cookies, freshly baked, good service.

customer service sucks they don't greet you when you come in it's horrible they need to make customers feel welcome