Crumbl - Bethel Park

My first time here, at the request of my 11yo son. I got him 1/2 dozen cookies for Valentine's Day. I ordered ahead to pick up through DoorDash simply because I had a $10 coupon on the app so I only paid like $8 and was an easy in and out pick up.I am not a sweet tooth person whatsoever and can generally only handle a bite, dislike cake however warm cookies made right are a weakness. I am glad these locations are at least 15-20 min drive. These are melt in your mouth dangerous and I could never visit often for that reason, I keep sweets a minimum in my household. Some have too much going on, prefer the basic ones which were yummy, they're big enough for 3 days for one cookie to me but I could only have that maybe 1-2x a year (my son way more if he was in charge lol)Easy to find, nice location right near South Park entrance so could be a cool after park treat on nice days, has parking lot, clean, well kept and modern looking interior. Did not have much interaction with staff but seemed to be a busy location. Prior to this, I've only been to Insomnia Cookies and I want to say these are softer and a tad bit more unique options.

This is the second Crumbl that's opened (relatively) close to me, which is of course super dangerous because I can't be trusted with access to delicious baked goodies!Jokes aside, if you're a fan of other Crumbl locations you already know exactly what to expect from this one. Like the other stores, they serve a limited rotating menu of oversized and delicious cookies week-to-week. A new perk that comes with having more than one Crumbl near me is that I can (and do) use the app to see which store has the better mystery flavor that day. I admit, that has affected my decision on which direction to drive at least once!Picking up my Crumbl order has become a highlight of my weekend, because I know I'll be enjoying it for days. Even I - a woman with a sweet tooth and a tummy that has seen flatter days - can't finish a whole Crumbl cookie in one sitting! I also love knowing whatever I buy at Crumbl will be a soft cookie by default, because my hot take is that no cookie should be so crunchy that it cracks into pieces as I'm eating it. I think you can order at a kiosk in this store, but please don't quote me on that as I've only ever ordered via the app. That said, the app used to be really nice because you could tell where you were in line when using it. Not so anymore. I've watched the app report that I'm "first" in line while I was actually fourth according to the in-store order chart. I'm guessing it's because the app only counts other mobile orders, so the in-store kiosk orders aren't being counted for. (So if a Crumbl dev team member is reading this: heads up, the software and tools aren't talking to each other!)No matter how you place your order, I'm happy to report that I have never had to wait long to get my tasty cookies. Then again I remember the crazy wait times when Pittsburgh's first Crumbl location opened; so to me, 5 - 10 minutes of waiting after tapping that I've arrived in the app is nothing. So stop in and enjoy, cookie lovers - and if nothing on the menu catches your attention one week, check back again next week!

Great customer service! A tip to those that aren't sure of a flavor - make sure to check reviews of the flavor on the app or website before ordering. We find them so useful! We've always had quick service at this location and quality treats.

A cookie is a cookie and if you think people will continue to buy these cookies when Bethel Bakery is just up the road that isn't going to happen

Delicious as always!! I absolutely love seeing what they come up with each week. This location is clean, friendly, efficient. Workers are helpful and cheerful. I'm happy that this place opened so close to me it's truly a treat.

The cookies were huge, if not slightly underbaked. It was easy to order and I didn't have to wait very long. It's nice to see how everything works. You can see all the workers toiling away.

I've tried Crumbl previously but never visited the place until recently. I was a little unsure how everything was setup. I learned quickly what is available is what they chose to make for the week. I'm still uncertain if they have a signature cookie weekly.When you arrive it's self serve and reminds me of the Apple Store a little bit. You go on the computer choose what you want, pay and you are on your way. It's a simple process. Looks like you can do it via online and pickup as well.The cookies are great. They have a lot of sugar and taste like cake to me. Hands down a new and good thing in the area. The only gripe is the service didn't welcome me, didn't say hello, seemed very occupied and didn't care about the customer.

They delivered the wrong cookies in my order. When I called the store to ask about it, the person answering seemed hectic & frantic, too busy to talk to me. She said she'd take my name and call me back, but didn't ask for any of my info. When I said "you didn't take my name," she hung up on me. With the wrong cookies and bad customer service, I will not be returning to this store.

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These cookies are certainly a special treat! Staff is very friendly. Haven't tried a cookie I didn't like!!