Salad and Go

I placed my first order for Salad and Go today after downloading their app. The app installed easily on my phone and was easy to use. I ordered their Autumn salad with Thai dressing (I really wanted to replace the Balsamic which comes with it, but didn't see how. I'll look more next time). After ordering I drove to the restaurant. I told them I ordered with the app, they asked me my name and then repeated my order back to me. The whole ordering and pick up experience was smooth and easy. The salad itself was delicious! My wife and I plan to start coming here, instead of Chick-fil-a when we want a salad. All in all, a great experience.

Yet another bad decision on my part. Ordered online they provide the time I show up. Massive line and six minutes between cars moving one spot. When will I learn?Twenty six minutes it took me to pick up my order. Why order ahead? Why go here? Ugh.

The salads were all good and the portion size was huge. The price is very reasonable especially considering the good quality. Line was long in the drive though but extremely fast. We did experience a problem. We ordered 3 salads and were given only 2. My wife didn't catch the missing salad which was discovered when we got home. She went back and got the missing salad.

1 hr in the drive-thru, probably 15-20 cars wrapped around at all times. Cars even blocking the parking lot entrance to Indian School. Drive-thru got so long people started parking and walking to window, only to find another line. Make no mistake, it didn't take 1 hr due to so many customers. There was a clear 2-3 car gap between the order speaker and the driver through window. The line started at the speaker and went all the way back. That means you guys weren't taking the orders fast enough and handing them off to customers fast enough at the window.Finally made it to the speaker to order, I was asked to wait, which took another 5-7 mins. Asked a question about a menu items, which the employee did not know. So I skipped and ordered as quickly as possible as I felt bad for those behind me.The food is delicious, no complaints there. My question is, were you guys adequately staffed this morning? You have had long lines before but we fly through.No apology at the window for the wait, and I wasn't even handed a receipt with my food. Probably because there's a survey link at the bottom?I could have went to a grocery store, bought veggies, came home, and made my own salad for the amount of time this order took.Had your drive through been designed so cars can change their mind and drive off, I would have.Anyway, staff properly. Apologize to customers for the wait when they, it goes a long way. Common sense stuff but you're welcome.

It has gotten even worse! I stopped going here altogether a long time ago, instead meal-prepping my breakfast (which saves time and money, tastes better). Though, on those unfortunate mornings when I am running late for work, I would still go to this location. On FOUR occasions they have L I T E R A L L Y not had food. Let that sink in, fellow consumer. THIS IS A RESTAURANT THAT RARELY HAS FOOD. Like, no salads, no burritos, no sides. Not a morsel of food. In fact, the derelict, terrifying homeless person (read: horrible ambiance) staring at people in the drive-thru line had more food in her hand than this "food" establishment. The service is still unsatisfactory. The line rarely takes less than 15 minutes. One WEEKEND, I was in the drive-thru line for 28 minutes. If you want to wait here for longer than you would at a sit-down restaurant, to perhaps not even be able to purchase food, then for sure go here. If you are sane, go anywhere else. Salad and Go has chosen to become a pure disaster.

Sat in a line that did not move for fourth min between 7-745 Need more personnel at this location

This location seems to just never be able to get things right. Today my order was never made because they opened late and the "eggs we're cooking". 20 minutes later it was still not done. Staff barely apologized for the situation. There's just no care there at all. When I was refunded they refunded the wrong amount. I was going to write a huge review about the situation and I see on this page it would be, just another bad review. I never thought I would see the day that Mcdonalds is more reliable and better quality.

This SaG location can be easily missed; for me as I turned right I did not initially see it tucked away but GPS did not steer me wrong. It shares the lot with the laundromat. When it gets busy the line will wrap around the building with just enough room to get by. As much as I love SaG's menu, sometimes it's nice to try something new! I decided to try the new Brussels Caesar salad with chicken ($5.74). At first I wasn't sure the Brussels, golden raisins, Parmesan crisps, and balsamic onions were going to work- that's a lot of different textures and tastes! But trust me- it works! Not only does it work, it's delicious!! The balsamic onions and golden raisins added some nice sweetness to the robust taste of the roasted Brussel sprouts. My only minor gripe would be that the brussels weren't even in size- they were either small or very hearty. Try the new Brussels Sprouts caesar while you can- it's my new favorite!!

Got all the way home, no dressing in the bag. Of course. Had to eat a dry salad thanks to incompetence. You had one job, people....

I normally love a healthy option but When I almost choked and died.. This place is a death trap disguised as a fast food joint. I nearly met my demise because I'm sorry but some careless fool left a large freaking banana pepper stem in my wrap. Are they trying to kill their customers or just too lazy to clean properly? I demand a refund, an apology, and a guarantee that they'll stop trying to murder people with their food. Stay woke, people - this place is a hazard to your health!