Potbelly Sandwich Shop

Pretty good sandwich spot. Got their broccoli and cheese soup. It was delicious. Also got the Italian sandwich. It was good. Don't forget to be a reward member to get points.

While my online experience was terrible, this one star reflects more my experience with management after. I ordered a combo, turkey breast sandwich and a half cup veggie soup. I customized my sandwich. I went to the store, picked up my order, receipt outlined exactly what I ordered and when I got home, the sandwich I ordered had none of my customizations. I ordered a turkey sandwich with provolone, lettuce, no tomatoes, extra pickles, mustard, extra oil and seasoning. What I received was a turkey sandwich (no mustard) with lettuce and tomatoes. On top or that, the turkey did not even taste good.I immediately contacted the store and asked to speak to the manager. His name was Adrienne (not sure if I spelled it right) he then said I could come back and they can make my sandwich exactly as I ordered or I can get a refund. I requested the refund, he confirmed my name and requested I allow 5 business days for the refund. I should have known something was fishy because usually when a refund is processed it shows as a pending refund on your account..it never showed up and once I hit the 6th business day, I decided to file a dispute with my bank card. DON'T TELL A CUSTOMER SOMETHING JUST TO APPEASE THEM AND NOT FOLLOW THROUGH. NOT ONLY WAS MY FOOD EXPERIENCE HORRIBLE BUT YOUR MANAGER IS A LIAR AND HANDLED THIS HORRIBLY. I kept the receipt and took note of whom I spoke to for this reason too so I had proof of what I ordered and the discussion had. I would stay clear of this location. Poor quality food, poor customer service. PERIODT.

Service mgr Ruth and Kim So pricing is ridiculous when it comes to actually showing real pricing The menu show pick 2 for 1 price but when you pick the second item they add another price. Stupid. And if you order just the one item is a completely different price ridiculous

Dined 5/8/23:Came in for lunch at Noon on a Monday and it wasn't packed at all which was great to be able to get in and out. Line moved quick. Customer service was good except I asked for whole wheat bread twice and was still served on white bread but it was still yummy! Wish there was a more meat on it as it was a REALLY portioned control-I had to move the meat around so it covered all sections of the sub. The hot peppers were a great touch. Just add a tab bit more meat & it will be a well balanced sub.

I ordered a BLTA they put no avocado and the tomatoes were gross old and slimy. That's pretty much the whole sandwich. 20$ I won't get back.

Based on the reviews I have read here and acknowledging that many other customers would not post anything, it seems like product and service quality are inconsistent. While I have never visited your shop, I am certainly not motivated to blindly give it a try. I wish you and your staff the best of luck.

Nothing like stickers in your sandwich Aside from the sticker, our soup was left out of our order. Most likely won't visit this location. Seems to need a bit more attention to details.

Oooh yes- this sandwich place was GOOD! My better half and I decided to order Potbelly Sandwiches to go because we wanted to get in, stay warm (as it was chilly over the weekend) and enjoy a tasty sandwich with some kettlecooked chips, and so we stopped here for our sandwiches. I'd never had one of these but I'd hear great things... and I know why now. The place was clean, pretty empty on a Saturday night, and so we walked right up to order. I do believe most of their sandwiches come hot, warm, or toasted although you can have them not if you so prefer. I went for the chicken bacon sandwich on wheat and added mayo, lettuce, cheddar, tomato, onion, and ranch sauce - and mmmm, mm, mmm was it good! Even after taking it home, it wasn't overly soggy from the mayo or ranch (was about a 20-minute drive home) and it was delicious. My significant other (SO) ordered a sandwich called a "Wrecked" - which was meaty Turkey breast, hickory-smoked ham, Angus roast beef, salami, and went with swiss cheese. I tried it and I loved the meats in it, and the combination of them together, it was truly super tasty! He also had it on wheat and added some mayo and deli mustard. They had some bomb looking large cookies at the register, but we resisted... we also resisted the incredible looking shakes too (which I later regretted) but we were beyond satisfied with the food and the service of this Potbelly Sandwich Shop - thank you!

My daughter ordered 2 salads and 2 sandwich's today through their app on the way home from the zoo today. Everything was ready for pick up on time and the staff was friendly. Took the food home. Sandwiches were fine but both salads were inedible. The lettuce was brown, soggy and even slimy in some parts. Separated the lettuce from topping and threw the lettuce away. Tomatoes were also inedible and chicken salad had no taste. Both salads were absolutely disgusting. Gave them two stars for the staff and sandwich's. If we did not live 5 miles away and had a sleeping baby we would have taken them back.

Ordered food and barely any meat! Do not recommend Unless you want to be disappointed.