JT Boba House

Thinking of enjoying a nice tea and boba on a summer afternoon? Try another place. The customer service was horrible. The gal in front of me asked what flavor one of the bobas were & the lady who worked there shrugged and said "i don't know".. (you would think you know your menu). They advertise various flavors, around 50+ and when we tried to order, they didn't have any of the flavors. Our cashier appeared to be having a miserable day because she was mumbling and when we asked for a regular drink she replied that it only came in larger. When I asked, "we can't order a regular?", she then changed her mind and said "oh yes of course". $21 for two regular size drinks without boba. My spouse order a coffee with chai & it was watered down with zero coffee in it. I ordered a Thai tea that was also watered down and lacked flavor. We have been to this boba spot before, their service and drink has gone downhill drastically. Location is ran by people that lack simple work ethic. The only plus side about this spot is the luscious potho plants. Gorgeous plants and greenery. I'm surprised the plants thrive with the negative energy that's generated from their surroundings.

I came here with my family for a little time to get out the house. The establishment itself is a smaller spot. The menu itself is super big though.I got a hocus pocus drink that only comes in the large size. You also have to pay extra to even get boba added to your drink. I will say the hocus pocus drink was good at least. My boyfriend got a coffee lovers drink. It tasted nasty and he didn't like it either. However, there is a no refund sign on the wall so we left it. My daughter got a strawberry drink that she did not like. Considering the no refund sign, I just asked if we could switch it out since she didn't like it and I could pay the different for any other drink. But they told me I needed to just order and pay for a whole new drink. So we threw it away. This establishment doesn't seem worth the visit and doesn't seem to care about customer satisfaction. All the signs and tactics within the menu make it seem like they only want the money. I am perfectly fine not returning. The facility also does not have restrooms for customers and has a whole section of the shop closed off so the guests can't even go near the restroom area.

I've been here a handful of times. My daughter loves the coconut snow. It is refreshing and delicious. The staff is friendly and informative. The reason I only give three stars is because it is horrifically expensive. $10 for a 16 oz coconut snow with pineapple jelly is crazy. I don't know if that's the going rate for boba but it blows my mind that a drink can cost that much. My daughter asks for it all the time but we only go for a very special treat because of the cost.

Place sucked. The cashier didn't know anything and they did not have all the flavors available. Was also very expensive.

Excellent boba if you stop by in person. If you order online, then they'll cancel your order over an hour after you've sent it.

Boba was good but the milk tea was okay. Got the ube tiger milk tea. Asked for no sweet because I actually prefer the taste of tea but the lady was insistent that it cannot be done. When I got it, it was far too sweet. The service wasn't great. Not the friendliest, the lady acted like my questions was inconveniencing her. Was really hoping to have a different experience from the reviews but what people said is pretty accurate. The ambiance was weird, a lot of plants and super warm, were they trying to sell boba or was it a greenhouse? The menu was super confusing and for a boba connoisseur, it was overwhelming. It was nice to try out a new spot but probably won't be back.

They won't let customers use a restroom. Why would I sit and play games and I can't even pee if I need too. Place is trash

I am not paying to have Boba put it n a drink at a Boba establishment, the drinks are already costly enough

Drink was delicious!! Highly recommend for anyone wanting a refresher drink. We got the Taro Latte and was delicious.

My son wanted boba for his bday so we came straight after school. He really needed to pee after waiting in the long pickup line and when it was my turn to order, I asked for the key to the restroom. The employee told me that it was for employees only. I asked her where the customers of a liquid-centric business are supposed to go and she told me that we could go across the street to a DIFFERENT food establishment. I had to pay for a water bottle at the next place so that my son could use the restroom. Mind you, I had already paid a CRAZY amount for one regular-sized drink! Who charges 9.33 for a regular boba drink and has the audacity to send us to another shop for a child to pee?!?!?!Due to the terrible service, lack of customer consideration, and pricing, we won't be going back and I'll be letting my family know about this as well.