Crumbl Cookies - Arrowhead

Love Crumbl but this location skimps on the toppings every single time will go back to the Norterra location wasted our time and money today

This location is pretty good, nothing epic but they make great cookies. The store is always clean and we rarely have a wait, but the employees don't seem like they want to be there most of the time. You work in a cookie shop, I feel like a smile isn't too much to ask for, or at least a Hello.

Stopped in this Crumbl location a few times to pick up the 1/2 dozen as Christmas gifts for my Hair Stylist, Nail Salon, Primary Care physician, Veterinarians, mailman, and pool guy ... everyone was thrilled to have them. They were fresh from the oven and so so good .. got one for myself just to be sure ;)Agree with some of the reviews that other than the woman doing the baking, the younger employees present at their job as " just going through the motions".I'm not sure why that is as like all food based establishments that are customer service based, smiles are a must - and cookies sure do make everyone smile! Not looking for anyone to gush, but a simple smile with a "Hi, welcome to Crumbl how can we help you" might boost reviews and bring more customers in?Other than that minor issue, the cookies were delish and I'll be back to that bakery.

Amazing cookies!! Awesome cookie favors, and the service is awesome no matter which store you go too

Always warm and Delicious!! Fast service. Respectful staff. Clean store. Easy to use app!

Crumble cookies are always amazing and delicious! The staff is always welcoming and pleasant.

This place and people are so amazing! There is one closer to my house but I will always go only to this location. Super friendly and never an issue!'

I was super excited to get this as my birthday cake (tres leches), though it was quite dry as you can see from my picture. Wish it was milky like the smaller one was that Crumbl originally made.

Waiting 40 minutes after a mobile pick up order for the time 6:50-7:20. Ordered was ready but was waiting on short cake. Didn't get offered a substitution or anything just had to sit there for and wait with no updates. The manager wasn't much help. And the cookies look like they were sloppy put together.

Customer service was not the best. The first two team members walked right past to talk to friends and another worker came from the back to help me. Note when you have friends show up and you walk past the paying customer to talk to your friends that is an issue. On top of giving away free cookies to your friends in front of paying customers not a great idea. If you are giving away individual to one and told the other friend she can have the 6 pack. Which I had just paid for. Not a very good look giving stuff away to friends. I walked in with them and they had not ordered and were offered whatever free cookies they wanted. Location was clean customer service was not great. Pretty sad as we go here often.