Steak ’n Shake

Begged them three times to NOT put anything else on the burger accept mayo. I drive home, they put tons of ketchup on it. Husband hates ketchup, and we tossed it.Horrible service. AVOID. CHECK YOUR ORDERS BEFORE DRIVING OFF. YOU MIGHT HAVE A BAD SURPRISE LIKE I HAD.

It was my first time trying Steak 'n Shake, and I was pleasantly surprised by how good it was compared to other fast food restaurants. I ordered the Western BBQ 'n Bacon Steakburger Combo with a Kit Kat mixed with Nutella MilkShake. Western BBQ 'n Bacon Steakburger was pretty good. The beef patty was warm, and had enough BBQ sauce. The bacon was nice and crispy. Overall, it was a pretty decent burger.The Kit Kat and Nutella Milkshake was delicious! The taste is exactly how you would expect a Kit Kat mixed with Nutella would taste like. Would definitely try their other milkshakes. Overall, I enjoyed my meal at Steak 'n Shake, and will definitely come back for my fast food cravings!

I am done with Steak'n Shake, sadly. I went thru the drive-thru and when I got home with the food I was missing my order of fries. I had the bacon cheeseburger (pic inclosed) and the bacon was not done plus the bun was soggy. I threw my food away. My wife ordered the chicken fingers and they were too dry (no flavor). I grew up on Steak'n Shake from over 60 years ago and loved them!!! Not now! Today they lost a customer. So sad. My wife did not eat all her chicken and the fries were not up to their standards so not all of the fries were eaten.Bye, bye Steak'n Shake......

We have never ate here before so we were excited to try it .You place your order off a kiosk & don't really talk to the workers until they deliver your food . The restaurant is really clean . The food came to us fast . We ordered a Frisco melt burger with tomato combo , When I got my hamburger it was missing the tomato . We also ordered a bacon cheese double burger . We ordered a cheese fry . The burgers are good & fresh . The cheese fries were not the best they are just covered with cheese sauce which is too strong & make the fries soggy . I would recommend this place for a good burger the prices are not bad . The service is fast & good .

Arrived at midnight after a long flight and needed food prior to hotel check in. There burgers are good and greasy! I got the garlic butter burger and it was soaking in garlic butter. I only ate 1/4 of my burger before I started getting nauseated. But I quickly returned to finishing later on. Good flavor + greasy wrapper = don't eat in your car.

Fries are great! I got the chili cheese fries and I also tried the regular cheese fries and let me tell you they did not disappoint. The Frisco is good and so is the classic steakburger(pictured).

I give ZERO stars for this establishment. I came in for a late night meal around 11:30pm with my family on the way home from Daytona Speedway. Before my order could be placed, the lead staff member reminded me about their closing hours (12am.) Not only was I unable to get a milkshake, due to them closing, I placed an order for food. The cook went on to explain that they only had 3 people working the kitchen and still had to tend to people at the window before they could clean up for the night. However, I wasn't given enough time to eat after receiving my food..Few minutes while I was eating, the staff member announced to the whole restaurant that they needed to lock the doors and then proceeded to ask all parties in restaurant to leave as well. This took place 7 mins before 12am. Not only was this a poor example of customer service, I am dissatisfied with my experience as I witnessed the staff demand that no milkshakes would be made since they closing. I cannot describe how disappointed in the rude behavior portrayed in front of a crowd of paying customers!This kind of behavior disgusts me as I myself have worked in customer service! That type of service is unacceptable! I will not be back!

They're sold out of literally almost everything the garlic burger is my favorite they haven't had that in WEEKS same as some other food items and shakes. half the time they don't even give us everything we asked for on our order! And the pricing is a little high just for two meals I spent $20.

Drive thru Menu Has chili cheese fries as an option. Med or large. yet tonight when I tried to order some I was told I wasn't allowed to order if i wanted chilli cheese fries i had to order online and When I pointed out that it was on the DRIVE THRU menu I was told if I didn't like it to take it up with corporate? And my milkshake was literally half full. Disappointing to say the least

everything is now automated we pour our own drinks put in our own orders clean up our own table and they still expect a tip..