Pollo Tropical

Well this meal was ok if you need something to eat. I had the 1/4 chicken meal. The pieces were dark meat, thigh and leg.they changed menu,. There is no ribs just pulled pork. I hope they bring them back. The chicken was moist, rice was a little sticky, beans were ok.

DO NO GO! Background - went in the evening around 6pm knowing that there would be a dinner rush and willing to wait. TOTAL Drive thru time was 50 mins. LIKE WHY ?? once you are in line you can not get out. The employee was rude and shoved the food at me. I order 2x 1/2 chicken combo one with salad and one with rice and beans. and a child tropical bowl. Our order was cold and wrong. We only had to brest and a lil wing in the box. DRY rice and the beans were horrible. Salad was wilted. I called to asked for the order to be corrected... NO ONE EVER ANSWERED THE PHONE. I was so upset that i didnt even take photos it was a waste.

After trying to decide what to eat last night, we all settled on Pollo since we wanted something healthy easy and fast; little did we know this particular location could've been the star on Hell's Kitchen. As we placed our order, we saw the manager fill up the black beans on the steam table as the line staff told him they were burned; standing behind the counter ordering, we all smelled them and so...now black beans was 86. I ordered a half chicken, dark meat only, and wanted white rice and black beans, but being that the beans were now unavailable, I asked for boiled yuca; I asked the lady why I needed to pay $2.69 for the yuca when all I had was white rice and she said because it was the special that I had...which makes no sense. The worst part of my experience is that the size of the chickens they're using here is super small compared to the ones in Miami. Look at the picture of my leg/thigh...it fits in HALF of the large area in the 3 compartment plate. Trust me...they're somehow scamming all of you in the Orlando are and it's just wrong. This store is also dirty as if no one cares whatsoever; such a shame and I'm sure not what the stockholders are hoping for.

Service was extremely slow and food was no bueno. I'm not sure what's up with Pollo Tropical they need to improve on their service. Fries looked like they were cooked in old oil. Only accepting orders through their app vs not accepting in store payments. Not sure what happened or what is happening.

We all wanted chicken and Pollo is the place to go, we entered store was empty at the time, we walked to the register and the cashier said we need to scan the w code to order , I did with no problem, my friends not from this country was not that fortunate the girl at the counter offered no help, I noticed cars going to the drive thru and paying for there order, I said that's not right I asked for the manager Josefina Harrison and she said sorry we need to use the scan that's when my voice became louder, I told her the policy she had in place is crazy , while this is going on a woman came in on her lunch break with no phone so she left, the manager finally took my friends order, she was not happy about taking the order. I will say after this a cashier started taking customers orders, notice the sign they keep pushing in your face and by the way the meal was as always delicious I

Horrible soup, watery soup and tasteless. Wrap was good. La sopa estaba terrible, aguada y sin sabor. El wrap de pollo estaba bueno.

We vacation in Florida at least once a year. This is not the type of place you would think of as an eating destination spot. However, it is very affordable, and the food is always fantastic!. I don't know how anyone can give it a bad review? The chicken is rice, the beans are great, the avocado is always fresh, and the plantain are always cooked perfectly. If you like Caribbean/Cuban/Puerto Rican food, you need to eat here. Especially if you have a lot of people and you're looking for an inexpensive alternative for a night or two.

My dad and I went for lunch there today and the booth was broken and he cut his leg on the booth I let the staff know and asked for an incident report and manager did not acknowledge us and and said one of the employees instigated the situation. The only this the manager said was "oh thanks for letting us know" My dad's leg got cut pretty bad and the manager did not even come over to see. The employee said that the manager has known about it and he still did not acknowledge the situation. I asked for an incident report once again and he just did not say a word. Very dangerous and irresponsible really.

The worst customer service. I pulled up in the drive-thru and told my sister on the phone to hold while I placed my order and before I could say hello to the customer service representative, they told me to finish my conversation before ordering and would be with me in a minute in a rude matter. I waited and the representative say place my order and while I was ordering he stopped me and say why are you yelling and I wasn't yelling I was placing my order. In addition, to that he going to yell back at me the part of the order I gave him. It was unprofessional and rude. I won't be coming back to this restaurant.

food was disgusting and burnt. service was terrible. the workers are so rude and nasty. the place is dirty and crowded. the manager is a terrible person would not recommend coming here.