Old Crow BBQ

I use to be a huge fan, but the customer service is now unacceptable. After the ownership change, the waitress Marina has become dishonest and snarky. The previous time I went, I attempted to order the daily special on the board which was a sandwich and fries for $8.99. Marina told me she'd be back to take the order. She proceeded to go over wipe the for special off the board! She advised that it ended 5pm; the end time has not been listed on the board. She then proceeded to tell me I could only have it at regular price, about $2 more. I asked her to honor the price because I had mentioned it before it was wiped from existence on the board, and the board did not say the time end. She refused. I complained to the owner, a lady, who was in the kitchen. Marina came into the kitchen, interrupted and supported not taking giving me the deal. We left as they would not honor the price.Today, I decided that since I had supported them for so many years, including through the French fry frier breakdown, that we'd try it again. Marina refused to greet us. I went over to the drink area where are was standing and asked her to wipe down or clear one of the three unoccupied tables. One table had dishes on it; one table had stuff spilled on it. The other table was piled with dirty dish rags and other restaurant stuff. She said she'd be there in a minute. After several minutes, I sat at the table with the spill because due to my disability I can't stand for long periods. Another lady came out of the back, and I asked her wipe it down. She went to Marina and advised her we needed it wiped down. Still, no Marina to wipe the table, offer water or menus. She continued to fiddle around at the drink bar and back counter without approaching any other tables. Finally, she came over and snarkily said to me I was impatient and she had to wait on others (which she hadn't done while I was there). We left. We will not be back specifically because she is rude and dishonest.

Want good BBQ with good service? Old Crow meets the bill. We have dined here 5-6 times, almost always late in the day, and are always pleased to return. I enjoy the brisket. Let me know what you like!

Quite a nice surpriseAll sides very tasty Meats cooked well and nicely smokeyGood saucesGreat pricesWe will be back

Cute homey restaurant in Umatilla. Server was Marina and she was very friendly and attentive. I ordered the pork and beef with potato salad and macaroni & cheese The sides were great and the garlic toast was amazing. My boyfriend had the ribs and chicken and those were the best meats of the 4. Fall off the bone and so tasty. The pork was dry but the beef was good. Prices are super reasonable. Sweet tea was good. Parking lot has a bit of loose gravel so beware if you're on a motorcycle.

Best ribs I have had in Orlando. We split a full slab and had plenty of leftovers. Sweet potatoes mash is awesome, baked beans are great. Texas toast why not? Most highly recommended. Who is John Galt?-

I experienced the best customer service ever at the Old Crow BBQ restaurant. From the moment that I arrived I felt like I was visiting a friends kitchen. The entire staff is wonderful. Don't let the fact that it's a hole in the wall out in the middle of nowhere chase you off. I came for the Friday night steak special. You get a charcoal grilled NY strip, baked or sweet potato and a salad for $18.99. The steak was tender, juicy and flavorful. It's a great deal.

Ordered four different dinner plates which includes sides and amazing Texas toast . All meats were on par with the best bbq I have experienced and all sides were winners.. Friendly and fast service with excellent prices. Homemade everything including the desserts. Tried three of them and again, sizable portions and well done! 5 stars no doubt - only the best (or worst) can compel me to type a review!

Normally places like this are very good - kind of a hole in the wall, small restaurant... nothing fancy/special. Server was very nice and not too crowded for a Saturday night. Not from the area either... found this place bc it was close to where we were. Ordered the Beef and Pork Dinner Plate with green beans and mac & cheese. First, the meat was cold... almost ice cold. Looked and tasted like it had been made days earlier and sat out - dry, flavorless. Green beans tasted worse than straight out of a can (did not know that was possible) and the mac & cheese was bland... watery tasting (again, odd taste/texture). Wife had the Beef (brisket) Dinner Plate. Same thing - cold, flavorless. Both honestly tasted like they had been sitting out on the counter all day. Our son had the 1/2 slab rib plate... never in my life of eating bqq at really good places all over the country and really bad ones have I ever seen ribs as disgusting looking as these. We did watch multiple items coming in and out of the microwave and while hot, these tasted like they were warmed in the microwave. So much fat/gristle and if you could get to the meat it was chewy and tough. Very, very bad. We reluctantly told the waitress and she acted as if she wasn't surprised at all. The whole interaction was weird. Then she brought the check and said she didn't charge us for the 2 dinner plates and just made up something for the few bites of ribs my son ate. Didn't much care at that point, paid the bill and left. I do not understand the good reviews... there's not much in the area so I guess there's not much for people to expect better. Not really sure. But probably the worst experience eating out in a very long time - food wise. Again, the server was nice and polite.

Great food. Had pork and brisket. Awesome!! Little hole in the wall that must be visited. Such friendly service too!!!

Great food. Had indoor and outdoor seating. The servers were friendly. Ribs were spot on!