McDonald's

I come to this McDonald's ~fairly often~ and have never had a problem. Comparatively to other McDonald's, the employees are courteous and food comes out relatively quickly. Usually I order on the app as it makes transactions in the drive-thru move rather smoothly. I've never had an issue with my orders and any time I've gone inside, the interior is clean with a good amount of people dining in. Overall one of my favorite locations within the Central Florida area!

This has to be the worst McDonald's I have been to. Unfortunately this is the only one located in our area, the Hamlin area has grown so fast that restaurants can't seem to keep up with the demand. However since the beginning this has been a poor McDonald's. I try not to go here very often mostly because of the service and the food you receive, but sometimes I do have to go. The last time I went I was in the middle of lunch. Waited in line for about 20 minutes. I did have a code from the app which would have given me a discount. I ordered food, and when I got to the window I had to repeat my order twice. Both times saying I had a coupon code. The girl at the window very rudely, yeah I have it. She did not have it as I did not get my discount. Whatever not the end of the world but in today's prices with everything going up it is nice to have a little discount.When I got to the pick up window I had to repeat my order again a few times, and then was asked to prove I had actually paid so I had to show my receipt. He proceeded to argue with another employee about my order. He threw the drink at me almost spilling it on me since the lid was not on. I had to wait about five minutes for my sandwich, and I figured I better check it. As expected it was wrong. I asked for some extra ketchup since part of the missing order was the ketchup. He handed me no joke one packet of ketchup. Before I could ask for more I literally had the window slammed in my face. At this point I was mad. Knocked on the window he finally opened it and I asked for some more. He handed me one more packet. I truly don't understand what is wrong with this location. Whoever is in charge must have zero customer service skills. They seem to be out of things all the time. One morning the only thing we could order was drinks and hashbrowns nothing else. Whoever runs this location clearly needs training or needs to step aside and they need to get someone in here that can handle customer service.Seeing other peoples reviews I am clearly not the only one that feels this way, and it is truly a shame because it is in a good location, it's very nice inside but the service is horrible. The inside does not have fountain drink machines, so you also cannot get a refill if you eat inside.I have also reached out to McDonald's on their website about this location and have never received a response. I really truly hope they get it together.

From the cleanliness and quality of the seating to the delicious food and excellent service, this McDonald's is a 10/10 and would highly recommend. Definitely better than some of the other ones in the area.

I don't think this McDonald's has ever gotten my order correctly. They get something wrong every single time.

This place is a disaster! My last two visits have been in excess of 45 mins waiting for take out food. Food is always wrong and often cold! All the staff running around clueless! I wouldn't if I were you! Avoid!

Service here has been dropping to unacceptable levels in recent months. They often turn off mobile ordering, or close the second drive thru lane while people are already in the line - forcing you to back up and fight to get into the other line... the employees are rude. I'm be waited at the drive through speaker for more than 20 minutes and had nobody take my order and I've started to wonder if anyone ever will. Service used to be reasonable, but since the beginning of 2023 it's gone downhill fast.

Absolutely the worst McD's in the state. Took 25 minutes to go thru the drive through, frappe machine and smoothie machine is always "down for cleaning " and their assembly of sandwiches is horrible. Never going there again and it's less than a mile from me. Avoid at all cost.

Shittiest McDonald's I've been to in my life. A bunch of horizon West highschoolers that can't make a hamburger to save their life. I ordered a number seven and my burger came mashed as shit and had a line through the middle of the top bun. My fries were cold And I did not enjoy any of my food. Someone needs to check up on the cook back there because I don't know if their GPA is above a 2.0 or not. Stop hiring high schoolers to come work at McDonald's if they can't make a single thing right. At least they got the sweet-and-sour sauce. But like I said, I didn't enjoy any of my food so the sauce was a waste too.

Sad.... I should just know better than to come to this location ever again. One window, 30 minutes with only 3 cars in front of me. They had me pull up to wait for my food and forgot me. Don't waste your time and money on this location. The franchise owners should be completely embarrassed and ashamed of themselves for letting it get this bad this fast

The food is usually cold and the service is meh! They should do better. I drive to further locations even though I live right down the street from this location. The line is ALWAYS long for them to still mess up your order! Burnt food! Old bread buns! Just nasty!