Chipotle Mexican Grill

third time in two weeks i have come here and they ate out of something. First it was black beans. Then it was Guacamole. Today was steak. I have been to this chain all over the country. I have never encountered ONE location so poorly prepared for not having a food item. and they never warn you walking through the door. I am never returning. I am not sure how they stay in business or why. For example there is a Publix supermarket behind them about .5 miles. They could not get Avocado from there to make Guacamole? The whole staff should be retrained and the owner should be ashamed. I am done.. they will never get a dime from me again. I will drive out of my way to give business to another Chipotle or go to another restaurant chain completely if this is a larger issue.

The girl working the service line should not be and it was imperative I let her know, hoping to bring about a positive change; it didn't. She was unconcerned and unfazed. The way in which she's throwing the items together is appalling and sloppy, leaving me to question the taste. I have never had such lack of regard for compiling my bowl as I just did.

This particular Chipotle Mexican Grill is located on Howland Boulevard in a small shopping plaza. It is also basically in the same shopping plaza as the Publix. Parking was a little tight, but it was just a bit past noon, so the lunch time rush was on.The staff was overall friendly enough and though the line was a bit long, it did move pretty quickly.Chipotle Mexican Grill is pretty much my go-to when it comes to fast-food. It is tasty and is also relatively healthy, especially when compared to those huge international burger chains.My go-to order is a burrito bowl and while I might mix-up the proteins, my usual order is either chicken or steak (or sometimes I get half of both). I have also lately been getting the carnitas (pork). All are good choices.I would definitely recommend this particular Chipotle Mexican Grill. For fast-food, it is a pretty solid choice.

I tried this Chipotle again. Im just disappointed again! The guy was rushing me through. Not sure why? Only had 2 people behind me. They forgot my cheese, lettuce and chips! Not cool!

Sadly, I was reminded why I have not been back to Chipotle in DeLand in the past 12 months. "It's just dirty". Overall the food was as expected and fine, but the dining area was unkept. Tables were dirty, chairs scattered throughout and the kitchen staff looked as if they didn't care to be working. There was food remnants all over the kitchen floor. I honestly couldn't tell if there was even a manager on duty. Very sad. I will not return.

We've been here many of many of times and always have had a good experience with the quality of food and service. This past visit we ordered pick up and when my husband unraveled his burrito out of the tin foil a baby German cockroach was on the burrito ALIVE. I can't even stomach eating the guacamole now. Hope this is a one time occurrence but makes you think...

Update: I shared my concern via the website as advised by the comment to my original review. Unfortunately, the reply was a mere 'I'm sorry' and they they'll share the review with their team. They also said they wanted to get me the delicious meal I was craving- but didn't even offer a single chip to make things better. I visit this area to see family often, but I'll never be giving this location my business again.

If I could give a zero I would. I paid for extra chicken and didn't get it. Also look at what they gave me???? $28 for that? Are you kidding me? That crazy part is that nothing will come from this! This is the worst place on the earth and everyone should know it.

Employees are rude and condescending. ordered a salad to only be told at the register they don't have any of the vinaigrette made?! it's 1pm on a sunday. Terrible customer service. Awful quality control.

I've been to dozens and dozens of Chipotles and this is easily the worst in the nation. Awful customer service, dirty store, do NOT order for delivery because it'll be the smallest burrito possible with the wrong ingredients, the manager is too busy worrying about his makeup to care about running the store correctly, and the meat is too salty, too fatty/grizzley and not warm. The water side of the fountain machine hasn't worked in a year. They wrap burritos like they're folding a fitted sheet. And I'm sure I'm missing something. Obviously I've been here too many times in spite of these failures, but once they smash the new one into the parking lot of Planet Fitness, I'll never be back.