Yellow Brick Road Omaha

We had a good experience until we didn't. My kid was coming home telling me that kids were running around, running out of the rooms, and flipping over shelves. I voiced concerns about the lack of curriculum and activities, staffing ratios, and the fact that another kid punched my child and left a mark. I had to call and complain to get an incident report. I didn't receive the report until the following day. Similarly, there were kids playing with skip-its on the slid and my son was smacked in the face. The teacher on staff never saw My kid was coming home hungry, would scream at us, telling me kids were engaging in aggressive behavior (kids who had prior to this time frame he was playing well with). I was also given the run around for months about staff who was hired and being trained. They also were operating under a probationary license, which parents are supposed to be informed of this by messages and license information posted in front. They've been through 5-6 directors in less than 5 years. When I pulled him, after the punch in the arm and no communication, I was charged 4 weeks of non-existent care. I could not send my child there anymore and ensure he was safe. YBR violated my contract and still charged me. I asked to speak with the owners and left messages about my concerns with corporate. I was told the owners do not talk calls from parents and don't have a phone to call. Come to find out, in talking with other parents, this is inconsistently a policy they enforce. Other families that we remained close to, along with former staff we've remained in contact with, echo these concerns. I would advise people to read the DHHS violations and not enroll your kid there.