Willow Creek

We got married there in August. This venue is amazing. My wife loved it at first sight. The owners and the coordinator are out of this world, and so eager to make it a special day for you. I can not talk highly enough about this location. Truly amazing.

We signed a contract with Willow Creek Glass Chapel on 2-12-12. The contract stated the new reception hall would hold up to 350 people. After friends of ours had attended a reception there, we called about inspecting it. When we saw the floor that had been installed, we knew there were problems. The floor was wavy and had edges sticking up everywhere. There must be very lax zoning laws in Harrison County to allow that floor to be used. We also understand the air condtioning would not cool the place down, and we were planning a July wedding.Their website now states up to 300 people capacity, not 350 as they told us. In July, 2012, after our inspection, we decided to change venues. Since I had paid $2,000 as a deposit, with only $1,000 required in the contract, I asked for $1,000 back. TWO WEEKS, after my request, and second request, they refused to refund the extra $1,000. Actually, the main problem working with the Willow Creek owners were their terriible communication skills. My wife and daughter had set an appointment with the female owner, and she did not show up. No communication from her what so ever and it is a 25 mile drive for us. Any calls left or emails sent were not returned for days, if we were lucky. With the new venue we picked, communication was great!When I had finally pestered them enough about the refund and threatened to take them to court for the $1,000, the male owner FINALLY MANNED UP and decided he could respond to me. He emailed me that he could be out $5,000 if the wedding did not happen. If their fee is $3,000, how can he be out $5,000. As an owner of a small business, I know communication and reviews are everything. They obviously don't!