West Omaha Auto Service

I have never been to this place before but will be going back for sure. I had an issue with my car that could have been nothing or something really wrong. They quickly got me in and took a look and confirmed it was nothing wrong and advised me what to look for. I really appreciated that because I was worried I would possibly get taken advantage of as I have at other places. They did replace a taillight for me which I appreciated and felt the charge was appropriate. I'm happy to find a service like this for my car! Thanks again for the help today!

We have been getting our oil changed and tires rotated here and they have done a great job and are very reasonable. We will definitely continue to take our vehicles to them!

I will never take my car anywhere else! The first time I went to West Omaha Auto Service, my heat shield was loose and they didn't even charge me. I am a female who lacks car knowledge so they could have easily taken advantage of me. The second time I went, they were able to get my car in right away and even paid for my Uber to work.I am so impressed and will tell all of my friends and family to come here. Reliable, hospitable, and honest company!

They know what they are doing, they have the equipment to do the work right, and ALWAYS tell the truth about what does, and doesn't need done on my car. I've never left unsatisfied.

This shop is the best of the best. These guys will go above and beyond for you. They are actually willing to do further education with their technicians, the shops is clean and always friendly. Definitely recommend them!

West Omaha Auto Service is fantastic. I have taken my car here twice and both times they greeted me with genuine care and made sure all my needs were met. I highly recommend!

These people put me in a terrible position and they didn't even care about making it right. On Aug 21, 2024 I took my Yukon to West Omaha Auto Service to get my oil changed early because I was planning to leave that Friday morning on a week-long trip, driving 1314 miles each way pulling my travel trailer. I had taken that same trip using the same exact route just 3 months earlier with the same truck and same trailer. Since it was such a long trip I took their advice to go ahead and do all the vehicle flushes, a tune up and they said I needed a new radiator because the existing one had a leaking oil cooler. The price tag when they were done was near $3400. When I picked it up I noticed within 2 blocks that the normal operating temp was a little higher than it ran before the repair which concerned me a little so I immediately turned around and went back to the shop to ask why this was different. When I got back to the shop I told Nick that I was concerned because the temp needle had risen a bit over 210 degrees and I don't even have my trailer attached to the truck yet. I asked Nick if I was going to have issues driving so many miles? Nick assured me that this was below normal operating temp and I should be fine. I left early the next morning and multiple times during my trip there, I had to pull over and wait while the engine cooled down because my temperature gauges for the engine and the transmission were creeping up to 240 degrees. Basically trip was a disaster and I had to cut it short to get back to work in time. When I returned to Omaha they said they would have someone test drive it to see what it was doing. After he came back I was told it was operating as it should. I told Nick that means he didn't get the rpm's up enough then. Nick said ok let's go then, I'll go and you show me. Once he got in the passenger seat of my truck and shut the door he raised his voice, used profanity and called me a liar over and over, multiple times. I was shocked and could not believe the way he was talking to me. I hit record on my phone because I knew no one would believe me. Once we got on the road he insulted my driving and multiple times said that this truck is not capable of pulling this trailer. I did a lot of research before I bought the travel trailer new to verify that my GMC Yukon could safely pull that size trailer. The trailer dealership and everything I read about towing capacity of my truck, told me that my truck was capable. Why would I buy a travel trailer when I knew my truck engine could be damaged? Mind you, during all this time, my temp gauge is reading higher than I am used to seeing it read with or without my trailer attached. I kept telling him that 3 months ago I pulled the same trailer the same route the same distance and my temp gauge did not reach this level. I did not understand why this radiator was behaving in my truck differently than the one they took out but I knew it was not the same. This radiator was not cooling my engine and transmission the way the other one did. That was a fact. When I said that to Nick he told me that he never witnessed how my old radiator performed, he had only just met me, how does he know that what I am telling him is correct? I don't know why he would think I had anything to gain by lying about that but he continually called me a liar. He did have something hooked up to my truck while we were driving probably to monitor the temperature. By the end of the test drive his tune changed and was telling me that he was getting me a loaner car and that they were going to put a factory radiator in to see if that fixes the problem. We did that and my truck runs fine now, just as it did with my old radiator they took out before my trip. I don't know if I can take any more time off of work to go back this year to try to finish up the things I did not get done while there. I spent money on hotel room, a diagnostic check while in sc. They talk like those things don't matter to them. I told them how Nick talked to me and I was told they are reviewing it. Please read reviews beforehand. BEWARE

I was traveling through and called around to find the best price to do a tire rotation. I called a few places around and all were about 40$+. When I called West Omaha Auto Service, they gave a decent price so I made an appointment with them. Not only were they super polite but they understood they were busy but offered snacks and drinks while I waited. I assumed that they might have kept me waiting for hours but no, I was out in about 35 minutes. EVEN in their busy times, they do their best and supply excellent customer service.

My wife went in for an oil change. She was told she needed front shocks, looked her the oil leaking from them. Did not have new shocks put on.Two weeks later, coming home from work as I'm pulling into the driveway, I see something hang my her rear axle. I came out to investigate, and the lower back passenger side bolt is almost completely out. The nut was missing, those nuts are self locking, checked the other 3 which were tight. Someone had to have loosen the nut. It's impossible to get to it without raising the vehicle.Spoke with my wife and she told me about them wanting to replace the front shocks. They have had to loosened that nut, they JUST DON'T come loose themselves!!!This isn't the only time we've had an issue with them.It's too bad they have a one & done, we don't care attitude.WE WILL NEVER GO BACK, NEITHER SHOULD ANYONE ELSE.***Check out their website. They not on Google or have Google reviews, yet they gave themselves a 5 star rating, like they were. What's that tell you?

I have been going to West Omaha Auto Service in Millard for a couple of years now and love it there! You sure wouldn't know you're even IN an auto shop. It looks amazing, it SMELLS amazing and the service is AMAZING.I love this place!