West O Fitness

I love this gym, it is always clean and one of the machines I want to use is always open. They have a large workout room for abs, a full weights section, and a full cardio session. I also love that the front desk people are super nice and answer any questions I have.

Not a LGBTQ friendly gym. Went to the gym with a friend who's transgender. When we came in we explained to the lady at the front desk that she was transitioning and that I was with her being that I am a woman. The woman at the front desk seemed to be okay with it. We went into locker room we changed we did not even see anyone else in the locker room. We came out in about 10 minutes into our workout we get approached by I think her name was Amanda who's the manager. She asked us well ask my friend to go to her office top. In the office she basically said that she was not welcomed misgendered her, called her an abomination and that they are going to refund her member fees and that the cops were on the way to escort her out. She was caught completely off guard, and asked why this was happening and Amanda said there was three men that were going to drag her out and hate beat her. Like what the heck. The manager did not stand up instead called her and abomination and rat scum I guess was the words. She felt like she was not even human the way the manager treated her. The sheriff's department showed up and she got escorted off the property and with a band and bar from returning ever to the property. They do not know I was there and I was with her. I went to stand up for my friend but she wave me off. When I ask her later why she wave me off she said she wanted me just to witness what transgender people have to go through. I guess you need a Bible to walk in there.

Join at your own risk....Remember you get what you pay for. When I joined I ignored the reviews on Facebook because I tested out a few classes and they were really good (it's all about the instructor). Speaking of reviews... where did they go? West O must have taken them down because they were all VERY unfavorable. That awesome instructor has now quit because the managers and owners would never reply to her messages. When I signed up I said I was a class girl and was concerned about the number of classes. I was told they were working hard to add more! I went today at 7:00 and class was canceled without notification. And, check out the attached photo...more classes canceled permanently. In spite of the equipment we had and the dangerous rack the weights are held in (see pics), I never missed. At one point the gym had 8 machines out of order and it took them over 8 weeks to fix them. And the broken mirror...well, it's still broken. If you don't mind germs, sign up. There's one chemical bottle for the entire gym to use to sanitize equipment before and after use. I don't think I've ever saw anyone using it. Speaking of joining, most people I talked to there are paying $19 a month with no contract. I'm paying more than that and they won't let me out of my contract even though they have changed what I purchased. Just don't do it!

Please be aware that canceling your membership with this company is extremely challenging. They do not respond to initial cancellation requests and may even send your account to collections without communicating with you. Their customer service is rude and unhelpful when you're trying to figure out how to cancel your membership and resolve the collections issue. It's especially disappointing because this is a local business that seems to have lost its way. I would recommend finding another gym where you're treated with respect by the staff, who are ultimately paid by the members. I hope the management can recognize the harm caused by this unfortunate process. Also - keep records of your communication attempts

100% avoid this place. This gym is cheap but it forces you to go in person to cancel or write a physical letter. When I asked why they don't take phone calls or email like many other gyms they just said it was in my contract and gave no other reason. This is definitely a predatory practice to just make it more difficult for you to cancel. And I almost guarantee it will mean more money out of your pocket because you'll keep pushing cancelling for a few months.Other than that the gym is pretty bare bones. There are many nearby gyms that are slightly more expensive, don't have predatory practices, and have better facilities.

came to cancel my membership before i had hit one year, told me that i had to either pay $200 worth of what was left for the year or have them keep drawing payments out of my account. no one EVER told me about this when i signed up, and was not in my contract. didn't realize how much of a scam this place was until recently.

customer service is horrible. I purchased a membership and it went through on my card and they said it didn't and wouldn't allow me to lift there. fucking scam

mens locker room constantly smells like piss because it's not cleaned trash overflowing getting charged 75$ every couple months for a cleaning fee is wild when that's how things are . Door scanner never works after hours planetfitness is ten times better than this over priced dirty ass gym

Cheap gym, easy to tell that it was built on a budget. What you pay for a membership is what you get in a gym.

It seems like the few good reviews here are from 6 years ago. No longer clean. As for staff, they do not care or know their own membership rules and cancelation policy. When I tried to sign up my son, they asked me to come back later because they were busy setting up the garbage merchandise they have on display I have never seen anyone buy. Because displaying stuff for members is more important than signing up new members, West O Fitness Logic. I had it with them and their complete lack in customer service, so I went in to cancel my membership. The front desk staff wrote down I wanted to cancel and then someone emailed me saying I had to come in and sign something or send a letter by mail. I asked if I can email them the notice, since they are communicating with me already, and no response. I rather pay a little more and get good service at a clean gym than risk a staff infection or ringworm, as I see no staff clean the equipment.