West O Fitness

I really enjoy this gym. I've visited at various times during the day, and I've never found it to be too busy. There are always plenty of cardio machines open and the wait for weight machines is short to non-existent. My husband and I recently upgraded to the premium membership and have enjoyed using the dry sauna.

Basic gym is fine. Cost is fine. However, in this day and age, having to visit in person to cancel is simply an outdated and SHADY business practice designed for one purpose - to make it difficult for customers for the opportunity to continue billing for a service/facility that is not being used.When physically impossible to stop in to cancel, an alternative option was offered: To write in with a physical snail mail letter. What year is it? And this isn't to protect customers as suggested. What would the risk to a customer in this situation. Malicious cancellation? Letter would pose the same risk, which is exceedingly low anyway, as we are talking about a pretty low monthly charge and ability to always reactivate the membership. Due to the costs involved, cancelling a flight, Cox Gigablast, or a reservation to tube down the Niobrara pose a higher risk. Yet these service/facility providers allow for both complete verbal or digital purchase and cancellation. So there are no real safety issues for customers with this physical signature requirement to cancel. It's intentional and in effort to be paid for nothing. #DoBetter

Clean facility and nice staff. This place has never been too crowded for a workout, and all of the equipment actually works. (Maple Location).

Was told to leave today because I had my daughter with me. She was sitting on the chair near the door. Usually I would never bring my daughter but this week school is out. When I first called and asked the staff if I could bring in my child every now and then would it be ok? The staff said yes just do no not make it a habit. The manager I assume came up to me today and told me kids are not allowed at all... I had to grab my things and leave, before leaving I walked up to the front and said start my cancelation because the person that signed me up said I had 30 days to back out from the day I joined.... I need a place that is at least a tad bit tolerant of children. Today the staff told me no that is for the month to month only which was not what I was told when I laid down my debit card. When I asked follow up questions when first joining I was met with blank stares... Aside from that BS, the gym is not welcoming, honestly feels more like a club which you were not invited to when you walk in. Go into anytime fitness or gen and you are greeted with a smile and a welcoming vibe. Unfortunately it now seems that I am locked in for a year at this gym. Well... @westofitness staff, I look forward to seeing more of the unwelcoming stares and vibes to come

As someone just beginning to get serious with my fitness regime.. This gym has felt so welcoming from the start! I am able to accomplish my daily workout routine. Friendly staff that don't hover, and equipment is well maintained.

I should have stop with the signup process when they where have to ask for my email over and over even tho I spelled it out for them a few times, so I didn't the membership contact that they send by email to you. I did the meme of signing up and never using but they make it hard to cancel your membership in that you have to cancel in person and that you have to give them 30 day notice of cancelling before they will cancel the membership. Then today I found that they where still charging me a membership that I canceled back in June. Even in their system showed that is was canceled back in June. Stay away if you value your time.

Solid locally owned gym. Clean, plenty of machines and nice variety. 24/7 access, showers, classes, tanning and classes. Overall great value.

100% avoid this place. This gym is cheap but it forces you to go in person to cancel or write a physical letter. When I asked why they don't take phone calls or email or have a website like many other gyms they just said it was in my contract and gave no other reason. This is definitely a predatory practice to just make it more difficult for you to cancel. And I almost guarantee it will mean more money out of your pocket because you'll keep pushing cancelling for a few months.Other than that the gym is pretty bare bones. There are many nearby gyms that are slightly more expensive, don't have predatory practices, and have better facilities.

This place is great! Been a member since it opened, friendly staff, new machines, plenty of equipment. Much better to place to workout than one of the more expensive gyms.- Jim T

Do not sign up here, gawd forbid you loss your job. I attempted to resolve this with and they have no solutions. They harass and threaten you relentlessly. I have twelve calls in less than two weeks. Some days I received two calls. They don't quit.