West Center Automotive

I will not take my trucks any where else! Ed and his team there are the best in Omaha! The quality of work is second to none and the price is the best in town! Please if you have car issues don't wait give Terry a call today and he will take care of you!

My first (and last) time trying West Center Auto and had a terrible experience. Dropped my car off last night near closing and let them know that I had just had a quick diagnostic on my car and the C1 was misfiring that I didn't have the correct tool to check. He didn't take down any of my information except a name and number, said they would call tomorrow... Odd but whatever, it should be a simple enough fix. At 1 pm the next day I still had not heard anything so I called the shop, spoke with Ed, he stated they had just begun diagnostics and would call back. Cool. About 2 hours later I thought this was getting a little long to still be looking at a spark plug and coil, so I called again for an update and Ed became extremely demeaning, mocked me about knowing what caused a misfire, was sarcastic and laughed out loud at my serious concerns at times. After I stated I wasn't sure I even wanted to work with them he yelled at me to come pick up my car and hung up on me.I called back immediately and asked to speak with the owner, Ed laughed and said, "Oh if you think I'm bad, you don't want to talk to Terry, the manager! I'm the nice one compared to him!" I eventually got Terry and recapped what had happened so far with his shop, he offered no apology and just asked if I wanted them to fixed the car or not? I was appalled by the behavior of both this completely unhinged employee Ed and an owner who clearly does not care about customer service. Avoid this shop like the plague, they are absolutely awful people and mechanics all around. Especially if you are a woman, they are clearly discriminatory here as I'm sure there is no way that Ed would condescend a male in that manner. Just atrocious, your company doesn't belong in a nice town like Omaha.

Went in with a $2000 repair estimate from Toyota dealership for my Tundra and they actually showed me what did and did not need replaced. Had all front and rear brake pads replaced and both of the back brake rotors for less than $600. They did a great job and I will use them again for sure.