Urgent Care Auto

I actually went there about three years ago when I had a frozen right rear brake caliper and needed quick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable.I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I would definitely take my business there.We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over.Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic.We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back.We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.

I took my car to a different "big name local" shop in town for some road noise. They told me it was bad shocks and while I was at it should replace my struts, wiper blades, cabin air filters and the bill would be $1,200...Ended up being a slipped belt in one of my tires and my shocks were fine. Glad I got a second opinion! My father was a professional mechanic and I have a pretty good knowledge about cars. I have pressed in wheel bearings, rebuilt engines, and worked on my own cars for over 20 years. With two small kids and work demands I don't have the time or the space to do my own work anymore. For the past three years I have taken my cars to Urgent Care Auto. I have gotten to know Darrin and he has always treated us great. He will tell you exactly what is wrong. What needs to be fixed immediately for safety reasons, what needs to be fixed soon before it turns into a bigger problem, and what can wait because it is no a big deal. I highly recommend you bring your vehicles here and get to know Darrin too.

Great customer service! Very fast and reliable! Every time I have a problem they make sure to get my car in instantly. They definitely seem to feel my pain when my car gets to acting up! wont go any where else! Another big positive about them is they don't try to up sale you like every other oil change place.. you don't get pressured to buy products that don't need replaced.

As a former ASE certified mechanic, I'm very particular about who works on my vehicles.With that said, I've used urgent for numerous issues and every repair went like clockwork nBen is their current service writer and he did a fantastic job. He delivers an extremely professional service experience with a high degree of personal courtesy. Keep it up!

What can I say about urgent care auto? An excellent or great rating hardly seems to cover it. I have always been treated very well there including today Nov 17 2021. The staff was helpful, considerate, kind. The final bill was very reasonable and I was given some estimates for possible future work. When you drive a 2003 model vehicle I do expect that but even that was thoroughly explained (and appreciated too). Ben A. did his usual fine job of PR by explaining that to me. I do highly recommend all the folks who work at Urgent Care auto and am glad a friend referred me to them several years ago. I would trust Darrin for any mechanical work needed.