Universal Electric

Rick from universal asked me to provide dates and times that he could do an in person consultation. I provided 5 days and times that worked for my family. Rick picked one from that list asked for my phone number and address. After that communication, 3days passed and he no called no showed for our appointment. This lack of communication is all I am able to review. As a client, communication is one of the most important aspects I look for in a contractor because my time is valuable.

They were booked out til next week, but ended up calling back to say they were available that day and finished fixing our light fixture in less than an hour.

I've used Rick and his crew multiple times and would highly recommend them to anyone! I have given his name out to numerous people! I know with a high degree of confidence that he and his guys are very knowledgeable of electrical codes. Rick is a great guy you can trust!

Universal Electric did everything right from their customer service to the actual work they performed. Rick & his crew are true professionals and have excellent communication skills.I've use Universal Electric on many occasions and their work has always been completed when they said it would be and they leave our place clean once they're done. Price is extremely fair and the work quality is top notch. I would highly recommend Universal Electric for any of your electrical needs!

"I had some work done at my house by Universal. When they were finished, I said, "What do I owe you?" The guy said, "Our boss will send you bill." I waited and waited to get a bill in the mail. It never arrived. Then I got a phone call from the boss, who said, "When are you going to pay?" I said I'd never received the bill. He said he'd emailed it to me. But he'd misspelled the email address. I thought the bill was coming the mail, and he'd sent the bill to a non-existent email address. I paid the bill immediately. The next time I called to have work done, I got the impression that I got "blown off." So I got a different electrician. I always pay my bills immediately."

I had universal install a 240V outlet in my garage for an EV charger. Rick came out promptly to provide a free estimate, scheduled the work right away, and had his crew on site in a few days to get the job done. The guys who came out to do the install were professional, courteous, and went out of their way to minimize the drywall cuts that were necessary to run the wire from the panel to the garage. I really appreciated not having to repair anything! The charger has worked flawlessly after the installation. I'd recommend them to anyone wanting similar service. In case you weren't aware, they're Tesla certified: https://www.tesla.com/support/find-electrician

Had them come out to fix a fuse blowing in house and lights were off. Once electrician showed and looked totally stumped continuously checking and testing wires. He applied some fixes but just threw pieces of wire, tape and other waste materials on my floor and did not bother to clean it up. He took apart light fixtures, switches and receptacles and did not put them back together when he left. He replaced the 20 amp fuse that was blowing with a 30 amp fuse which is dangerous and can cause other problems. When he was leaving I asked what the charges were and he refused to tell me and just said the owner would be in touch about the bill. (First red flag).About a week later the same fuse blew again along with an additional fuse which may have resulted from using the 30 amp fuse instead of a 20 amp. Called them, back and then they sent two electricians with one I believe was an apprentice who stood around and did nothing. Examined the very same wires again and popped all my 20 amp fuses THAT I PURCHASED AND PROVIDED TO THEM, during their trial and error to find the problem. Claimed it was a new additional issue not caused by the first guy who was there. Again would not tell me the charges when they left.Not more than two minutes after they left the fuse popped again and again lights out. Called them back and talked to the owner who seemed very irritated and insisted it was a new problem and not due to anything they did. Another electrician came out along with the owner himself this time who was rude and irritated and again examined the very same wires. Made a fix, refused to tell me the charges and then left. After they left, I realized that the 3 way switch that did control my kitchen light was now wired to control my refrigerator and I have no way or turning on the kitchen light. I informed them of this issue thinking they would be honorable and admit this was their doing.I did not have a problem with any of this until I received the bill. They charged me for all three visits and charged me for each guy that was there at $85.00 an hour each. There was absolutely no justification to have more than one guy there. All they had was an itemized list of each guys time (Hours) he was there (Which was heavily over estimated (as I did keep track of what time each one arrived and left) and for materials actually had the nerve to list the 20 amp fuses as charge as these WERE PURCHASED AND PROVIDED BY ME. They listed these materials they used but did not have listed what they charged me for each one on the bill (second red flag).In all, they charged me for 5 different electricians with 8 hours of labor between them (Not accurate as this amount was padded) and even charged me for my own supplies. Total bill was $631.00 dollars.Tried to reach out to them with my displeasure but have not heard back.Obviously a company that in my opinion charges the customer for their own mistakes and seemed to have very shady billing practices. Would never use them again and would never recommend them to anyone else.