Unique Auto

Had a great experience at Unique Auto today. Went there due to a sudden and mysterious mileage drop on my 95' Astro camper van. Was greeted by a very friendly and super knowledgeable mechanic named Ted, who, perhaps simply out of a mix of curiosity and generosity, proceeded, without charge, to test drive it, run some tests, and do light some tinkering, spending some solid time trying to troubleshoot an issue that's eluded others recently. Sadly no "smoking gun" was yet found, but he did a meticulous job outlining my options were I to schedule an appt to go deeper into testing for vacuum leaks, worn out cat converters, etc...The shop vibe overall was one of real professionalism. And they had some seriously stunning vintage rare cars in the lot. Looks like they're well-known by car collectors for knowing the ins/outs of old engines as well as new ones. I couldn't recommend this place more! I'm only sorry that I couldn't tip Ted - didn't have any cash on me at the time.

*** Edit ***Updating my rating and experience Ray from Unique Auto called me to clear the miscommunication and resolved the issue to my satisfaction. She was really nice and understood the situation. I might give them another chance for sure.Thank you for showing that you value customer experience *************My low rating of Unique Auto is because of overcharging and poor customer service.I took my 2008 BMW to the service station. I explicitly stated that the check engine light is because of crankshaft position sensor issue and I want it fixed. I was charged for two separate items. One $150 for check engine light diagnostics and two, ~$220 for the sensor replacement. So couple of things, one I had clearly outlined what the issue was and I didn't need any diagnostic, so $150 for CEL is unreasonable. Second, the sensor's bolt was loose. So I was charged ~1.5hr labor to tighten a bolt, the sensor wasn't required to be replaced. Inquire anywhere, google the issue and it will be evident that bolt tightening on the sensor is not worth ~$220. So I was charged for non-requested diagnostic and bloated price for the repair.The second part: poor customer service. I highlighted all the above issue to the person who handed me the car. After discussion, the person agreed that my argument made sense and he promised me a call back after talking to the manager irrespective of whether I get a refund or not. It has been 2 weeks and I haven't received a call back. As a paying and concerned customer, either agree with me or explain me why I am not right. But not honoring your word is not right.I am definitely not taking my car back to the garage. An advice to all, ensure you are clearly discussing the issue and agree on the services.

In my opinion it is almost impossible to find an auto repair shop that you an trust. It seems that once you take your car to a shop, it's all down hill, you end up taking it back repeatedly for different things that suddenly start breaking. BUT, no at Unique Auto, their work is thorough and they are trustworthy. The first time I took my truck to them, it was because of an error my truck was throwing, they took a look and said the Error was anomaly and the part it was saying was bad wasn't, but if I get the error again, to let them know. Any other shop would have replaced the part. I've since taken my husbands truck and my truck back (completely different issue) and the price is always reasonable, they explain what they did and what the cause and they stand completely behind their work. Everyone in the shop is super friendly and helpful. A few weeks ago we took my husbands truck for some work and we needed to have the truck back by the weekend because we had a camping trip planned. The people in the shop worked overtime in order to get our truck done in time. I was super impressed and I will NEVER take out trucks anywhere else. If you need any work, from an oil change to body repair, they do it all and they do it well. You will not be disappointed.

My vehicle's cabin was smelling like rotten eggs and the battery was dead. luckily I live right next to Unique Auto, one of the employees who was super cool came to my parking space down the street, jumped my car and brought it to the shop. Everyone was super polite, concise, and honest. I was thinking that i'd need a whole new catalytic converter or a transmission flush but they quickly, i'm talking within an hour, found out that the battery in my volvo was 2 sizes too small, and it was burning diodes and creating the smell. So they quickly replaced my battery and everything was so fast and surprisingly affordable that I will take all of my cars to Unique Auto from now on, they took very good care of me here and I am very grateful.

If I could write a negative review I would.I'm a young kid who's about to take off for college & needed a reliable car. I searched for weeks & found a pretty decent deal at Unique Auto, so I decided to go look at the vehicle. We set up a time to view the car, upon arrival the vehicle wasn't cleaned, had trash all over inside & a strong oder of cigarettes.I wasn't expecting it to be in brand new condition but you'd think they'd had the audacity to clean up the vehicle if a potential client was coming to look at it? Proceeded to purchase the vehicle anyways. Within 2 weeks the vehicle was in the shop with issues. After a week or so of back & forth with Unique auto, the vehicle was fixed by our local Hyundai dealer. Unique auto didn't offer to help with the expenditures the vehicle was experiencing after only a week of driving.Paid for tow as the vehicle broke down on me in the middle of the road on the way to work. I work overnights so I was stranded at 12am in the morning. Then paid the deductible to have the vehicle fixed of $500.Maybe a week possible two, the vehicle wound up in the shop again. This time needing an ENTIRE ENGINE REPLACEMENT.The warranty company then deny my claim due to a "lack of maintenance."Reminder you the salesman Arnie ensured me the extended warranty would cover any & all major components for my $500 deductible.I haven't even made a first payment & the vehicle is already needing a new engine.The best the dealership can do is tell me to "file for hail damage to total the car out."Unwilling to help out in any way imaginable. I will be proceeding with legal actions to explore what options I have.You'd expect a dealership would want to take care of its clients & help out a bit but that's not the case at Unique Auto. A young college kids first buying experience & also my first major hit to my credit completely ruined due to the simple facts of the dealership selling faulty cars & unwilling to help out. STAY AWAY

Initially I had every intention of sharing my awesome experience with Unique Auto, Inc in Omaha and sharing the listing of my Subaru when it was available for anyone looking for a great car that I've put a lot of work into and is a great buy.Now I'm putting them on blast instead. DO NOT buy my SubyDoo from these people. It's a great car, yes, but I bought it 3.5 years ago for $8999 in Minneapolis with 122k miles. It now has 153k miles and they gave me $3000 for my trade because it "needed work." Which honestly, I thought was fair because the car ONLY BOOKS AT $8900 MAX at a dealership, more like $7000 private party. They listed it at $13,995.These guys are clowns, look elsewhere. I guess to give them at least 2 stars out of 5, I do love my new ride lol. But seriously folks, do your research before buying cars. Print out your KBBs and print out your NADAs. Bring them with you. Here are the ones on my Subaru:https://www.kbb.com/subaru/outback/2013/25i-limited-wagon-4d/?condition=good&extcolor=brown&intent=trade-in-sell&mileage=153000&modalview=false&offeroptions=true&options=5032862%7ctrue%7c5032874%7ctrue%7c6519712%7ctrue&pricetype=private-party&vehicleid=379083https://www.jdpower.com/.../wagon-5d-outback-i-limited-awdNote on NADA, the preferred book for dealers, that the AVERAGE PRICE PAID AT DEALERSHIPS IS $8000.

If you want a place that will lie, cheat, and scam you of every penny they can, then congratulations! You've found the perfect auto shop.

I was fooled into purchasing a 2015 Silverado two months ago and my truck is in the shop already for a month trying to figure out what the problem was and that it was found I have to pay 3k to have it fixed when they told it was a bad coil . Very bad for business

I bought my car from here lol and every time I take my car their it's a nightmare it's in thier for a always like 5 days their slow they didn't even put my engine bay back together correctly also installed my headlights 2 days after I got my car back broken, just took my car their again within 2 days somethings wrong, I also asked them to look at my interior and order some parts to make the inside nicer my car was their with them for 5days after I pay and I get my keys some knucklehead asked me what's wrong with the inside so we can get it ordered like geese my car has been here for 5days why don't you walk over and look at it these people are lazy look at all the other Yelp reviews they look fakeYOU ARE BETTER OFF TAKING YOUR CAR ANYWHERE ELSE I PROMISE

I just bought my 2002 Jeep Grand Cherokee from unique Auto. It is a great clean car runs exactly and I have no problems with it. I also bought an extended warranty for 20 years. So if I have any issues with the car I shouldn't pay out of my pocket. And this includes new brakes. Who sense of extended warranty without breaks unique Auto does.Besides, buying vehicles, you can get anything done on your car from oil change brakes a new engine. Unique Auto will do it and Vince will just smile at you and tell you what's up and what needs to be done and no BS around it. He would tell you straight up and he will not sugar coat it and he will not exaggerate the problems. Vince will give you the straight honest truth. The body shop people are awesome people. I don't talk to them that often but they are great and when I had to deal with a incident they were able to fix my car. So again unique Auto is a great place.So you could buy a car you can get your car fixed and you can get body work all done in one place. And I will keep on going there forever and ever and ever.