True Wheel Bicycle

I was researching different bike shops in Omaha and then Council Bluffs looking at different e-bikes. I happen to call True Wheel and spoke to Steve. He had mentioned that he builds them. I was almost ready to order one through the mail that would have come from Canada called a Volte ebike and Steve was just so informative that I decided to drive over to Council Bluffs and talk to him about making me a bike. He gave me a great deal with a fair price. I got to say that he really knows his stuff. It took a little longer than I had expected for him to build it but only by a couple days. When I got there to pick up the bike he was making these meticulous fine tuning adjustments to assure that everything was in Tip-Top order. Since getting the bike 3 days ago, ive rode this ebike everyday, and have only needed to charge the battery the first night I brought it home. I think there is still 70 % on the battery.The funny thing is I have ridden a few e bikes in the past and I've never rode one as powerful as the one he built. I'm not saying it was cheap but this is truly the Cadillac of e-bikes.Every time I was in the shop I had seen many people come in and go out all of them seeming to have a great relationship with these guys that run to shop. They do know their stuff and I'm glad I accidentally stumbled into them.

There were some miscommunications with our experience. We brought our bike in and ran into a problem where the employee who was handling our trike quit, without communicating what needed to be done.as such, not all of the work we had agreed to had been completed. Additionally, we were treated rather poorly by employees working there while trying to resolve the issue.We finally spoke with the owner, and he did his best to resolve the issues. it did require bringing the bike back in, and having all of the work redone. we were supposed to get the bike back on thursday, but only just got it back now on saturday because they werebusy, and we were delayed.Very happy to have the trike back, and the work is outstanding. I only wish we had been able to deal with the owner from the get go.

the guys in this shop were great. I interacted first with Will when I came I in. He led me through all of the bike models that would fit my needs, and then proceeded to find me a cheaper one by ordering me last year's model. He saved me $300! When I came in to pick up the bike, I met Steve, the shop's owner. Will did a great job, though, made sure everything fit and worked the way it needed to before I could take it home. I def think that if you are in the market for a bike, stop here cause they will make sure you get the one that is the right fit!