The Knobs Company

Website was not up to date therefore they were unable to fill my order. I was made aware by email and immediately called to cancel my order. Because now no longer was this able to work as planned. I explained this to the woman on the phone who gave me a smoke and mirror story. Continued to send out the rest of order now I'm told I'm responsible for sending back the product and a 25% restocking fee. DO NOT USE THIS COMPANY!!!!Terrible customer service

The website posts pricing they have no intention of honoring. I searched for several days via google and the pricing for the hardware I wanted continued to appear in the shopping category at the same price for several days in a row. Once I decided on the hardware was what I wanted I ordered since I had never ordered from this company before I snapped a screenshot of the items and pricing and placed my order. 3 days later I received an email from Kayla Malo (Tail of the Lion Roaring support) informing me that my order was canceled because their system had a pricing glitch. Is this an ongoing problem? I think I'll stick with Amazon in the future, at least I know they honor the pricing they post on their website. DO NOT ORDER FROM THIS COMPANY. They can't stand behind their pricing and their customer service is simply unprofessional.

Very happy with my purchase. I ordered on Tuesday and received all of it and in good condition Thursday afternoon.