Tailored Landscapes

Summary - Don't use them. They'll promise the world, and deliver half-done work. Don't pay until they are 100% done, because its impossible to get them to finish the job. 10 months ago our job started, and after months of no responses, we gave up and are going to try to finish ourselves.Longer story - We hired this company based on recommendations from our interior designer. Initial design went pretty smoothly, and ultimately their reviews were good so we moved forward. Work started in November and seemed relatively on pace. Then we saw some things being done opposite of the plan. So I went down to talk to the project manager (who had designed with us) and she was like "Oh yeah, I lost our copy of the plan so I was trying to do it from memory." That was our first red flag....Along the way we ran into these issues:-Tried to put a gas line junction box in the middle of the small grass area in our back yard. When they easily could have put it somewhere else. Eventually after asking mulitiple times they moved it to part of the mulch area. -Our main feature was supposed to be a roaring fire pit. They installed a new product (unknown to us) that couldn't even stay lit more than 5 minutes with a barely visible flame when it was lit. We had to BEG, and ultimately get our lawyer involved for them to fix it.-Over and over they would promise they were going to come onsite to work towards finishing it, only to blow us off with no communication.-We were supposed to be "first priority to finish things up in the spring" but they would occasionally show up and do a few things before leaving promising to be back soon...This was a $30,000 project, and they never finished it. The only way we got it as close to finished as it is...we got our lawyer involved. If you're considering working with them, they'll be great during the design phase until you give them some money...then your project suddenly is the bottom of their list. Run away.

Ever heard of micromanagement? This place defines that, Jake is very spacey

We hired Jake and Tailored Landscapes to do a significant amount of work on our property. We signed a contract and put down a deposit for the 1st phase of this project. Half of the work was performed in late fall. The workers damaged sprinklers and landscape lighting. I asked Jake about this and received no response. We expected the rest of the work to be completed the following spring, with more projects to follow. Spring came and we never heard from Jake. We phoned, emailed, and text Jake at least 10 times over many weeks. He NEVER responded. In fact we were not able to get in touch with Jake or anyone at Tailored Landscapes. No one answers the phone and Jake's voicemail is "full". We finally got in touch with someone at their retail store in Bennett who was apologetic and promised to get answers for us. NEVER heard from anyone. We were essentially ghosted by this company after fulfilling only half of our project. No explanation whatsoever. Jake seems like a talented designer, but he needs help operating his business. I would strongly recommend anyone considering hiring Tailored Landscapes to consider other companies. They are not what they seem.