Susie's Professional Pet Grooming

Dropped off my two babies for the first time. Their team is wonderful! Professional, friendly, efficient (there was quite a line) it was great for a new customer to be welcomed and feel confident in the team. Pick up was quick and efficient as well with a sprinkle of laughter when they told me how the dogs did.I'll be back for sure!

I cannot believe my dog was cut and I was not informed. When I called them to bring this to their attention I was told it's a toe nail clipping and this happens everyday. I would expect if your dog is cut and bleeding as my dog was I, the customer should be informed!!! Then when I asked to be discounted or refunded due to I have to clean blood from my dog, my car, and my carpet I was given a refund but I cannot bring my dog back in to be groomed. I was in complete shock! Because of your error I now have to find a new groomer after being a loyal customer for 3 years. Wow...Correct your error don't punish your customers!!!

Heard about this shop in passing as I saw a Scottie with the cutest cut and asked his owners who they took him to and they recommended this place. Glad I asked! They did an amazing job!! Our babies looks so awesome. They were so friendly and I can tell that they care! Shop is really cute too. I was lucky and got Susie to cut my lol shih tzu, gizmo's hair. She looks so cute with bows and all. Would strongly recommend them to all!

Our first grooming for a puppy cut went ok. We took my 8 month old puppy back in May for her summer cut. I picked her up and paid the full price for the groom even though it looked a little off. After closer examination we saw it was a botched job but did not call for an appt. to fix because my puppy had diarrhea for two days after the groom. It was not until the next day that we found the bald spot under one of her front arms and a bloody gouge. They injured my puppy, and no one there said anything to me about it. Botched the job because she was probably too scared to let them finish the grooming. My pup had diarrhea for 2 days she was so scared. She is 9 months now and still trembles with fear when we take her to our new groomer. There are not enough bad words in the English language to describe how I feel about those them hurting our baby and not tell me. Dishonest! d On a voicemail they offered to fix the cut "to my liking" and have NOT, to date, taken any responsibility for hurting our puppy. Based on their response to other negative reviews, I expect they will make excuses.

First place I've gone to where my dog isn't super nervous to come back to. Very sweet staff and well priced services!

Who is Susie and does she stand by her company?My boarder dog was left in crate for hours despite instructions to groom him asap so as Traveling Nurse Mommy could pick him up after midnight shift. Left shivering and crying. Mommy had to stay awake for hours waiting to pick him up.

left my 16 year old blind dog in a crate from open to close !! looked like like they didn't even bathe or clip her nails. horrible

DO NOT TAKE DOODLES THERE. Showed up at exactly 9:30 when my appointment was scheduled and was told I was 1/2 hour late. I was not and she lied to my face. Not a great start. The real issue was she took one look at my goldendoodle and didn't want to deal with him. She then said "we've had enough goldendoodles for awhile." She said she didn't want to brush him out and he would take too long. So was I late or did you not want a big dog? Which was it? Would not recommend if you have a medium or large dog. Definitely can not handle any of the curly haired, doodle varieties. She can only handle tiny dogs at this facility. That should be advertised more clearly as we now have to find another groomer and most are booked a month or so out.

I really liked the service we got there, the people were friendly and took care of my dogs.

I was concerned when my pet came back after grooming and developed swelling in her anal glands. She developed an abscess on one side and finally bled. Now the other gland on the opposite side is swollen. I did request her glands cleaned (although the owner claims that no request was made and that my pet did not have that service performed) I was told at first that they wouldn't even do it if the glands were infected. They certainly weren't before I took my pet there. Then I was told this wasn't done. Curious how things happen out of the blue. Denials denials denials. Lessons learned. Don't request anal gland cleaning especially at this place. Find another place for pet grooming. I understand that things happen but you can own it Susie and just say your sorry. Don't make excuses or just deny that anything happened.