Star City Recycling

I have been working with Star City Recycling for 5 years through the business I manage and 3 years for my own personal recycling at home. I have never once had a problem with them. In fact, I feel they have really made an extra effort to work with our schedules and needs.As a business, there are times we have more recycling. I can call them up and they'll come do a special pick up for us in addition to the weekly pick ups. They are always great about communicating if they are experiencing delays or having technical difficulties. They've also been flexible when a payment has been missed or overlooked. Overall, I can't recommend them highly enough. They are a fantastic small, family business here in Lincoln.

We love Start City Recycling. I asked them how they wanted us to sort or recycling and they said just to throw everything into the provided containers and they will sort it at the curb. How awesome is that! And they are very affordable.

On October 20, 2017 I canceled my service with Star City Recycling and asked for a credit to my account since he bills two months at a time and I had paid for October and November. I contacted them again December 1, 2017 about a refund of $12 for unused service in November. Owner Garen Miller's reply was "We don't offer refunds on partial billing periods, but we apply this towards a one time pickup of materials your new company doesn't take if you like." I explained that I wanted a refund and not a one-time pickup of materials, that I had hired another recycling service. Plus, $12 for a one-time pick-up is unacceptable. My new service does a better job and picks up everything that Star City did, plus provides better service.No where on their website nor in anything that I have received from them, including the bill, is there mention of this non-refundable policy. I also was not informed that I would be paying for unused services when I gave my cancellation notice and that I could not get a refund.I think it's a scam for companies to keep money that was paid to them and not provide any service. One of the reasons I switched is that I'm retired and living on social security so look at ways that I can reduce what I pay for services. I'm a firm believer in recycling and have recycled for decades. In this case, I found a cheaper and better recycling service. Plus, it shouldn't matter why I switched services, but I did provide Star City ample notice. Certainly, it's unethical for any business to keep someone's money, especially since it's not made known that they will keep your money if you cancel. Imagine what a windfall this must be for them every time someone cancels service!As more people switch to private companies for recycling services, especially us older folks who find it more convenient that using drop-off sites, I think the citizens of Lincoln need to be aware of companies that will take advantage of them and are out to keep their money in any way they can. I filed complaints with the Better Business Bureau and the State Attorney's General office but it could not be resolved as Star City didn't want to refund my money. Legal Aid said it was civil matter and my only recourse was to file a claim. Mr. Miller knows that my only recourse would be to take them to small claims court, which would cost me more than the $12 I'm owed. So, they can continue to get away with such behavior.I don't think all recyclers are as unscrupulous as Galen Miller but it does seem deceptive and deceitful to have "policies" that no one knows about or perhaps are just made up on the fly in order not return someone's money because no services were provided. Unfortunately, as people sign up for recycling services, there is no way to know the repercussions if they stop the service since such information is not shared and not made public.

Star City responded to my complaint for billing me $66, stating that there was some sort of administrative error. They then said I only owed them $22. I sent them the Paypal transaction numbers for the payments they are alleging never to have received.I don't have anything against small businesses or disorganized people. I have something against people who think customers will just pay bills without asking questions, and take advantage of it. My experience with Star City may be isolated. Decide for yourself.