Shirt Shack

Quality products and will do their very best to help get what you want!! Good customer service and knowledgeable staff!

Really a bad experience. Earlier this year, an associate ordered girls polos for our son by writing the incorrect number down from the catalog. They blamed us for this and attempted to make us keep them, even though we had never actually seen the catalog the number came from. It took two phone calls to get the right polos ordered. We tried again though and ordered two items from them. Three days after placing the order we realized we did not need one of the items and tried to cancel. We were told this would cost as much as the item we wanted to cancel, so we should just keep it. They arrived at this by telling us it would cost us $18 to ship a youth jacket (UPS costs $11, I checked) and passing along a minimum 30% restocking fee from the supplier (this is normal and reasonable). However, the fee was being calculated on the retail cost of $35 so they were estimating "around $15". After contacting the supplier I was told this fee would not exceed $3 and that our item had not yet shipped to shirt shack. This order could have been cancelled with a simple phone call by Shirt Shack. When I called shirt shack to share this information the person I spoke with became belligerent, repeating "what's the big deal, just take it", "why do you keep arguing", and "I'm busy with football orders, call back Friday". When I finally asked if a call could be made to cancel and avoid all the fees (an easy process according to their supplier if an item hasn't shipped) I was met with "OH MY GOOOODDDD!" and "this is why no one here wants to talk to you!" I've been in their store three times in my life and have never been anything but courteous, so that was odd. Finally, since no one at the Hastings store would tell me their name or allow me to speak to management, I called the owner in Kearney. He asked about my issue, and after I explained said he'd call and "get the real truth" from the Hastings store before calling me back. That was 8 days ago. He didn't bother and our order is ready for pickup. It will be the last time I buy anything from Shirt Shack.

Doing business with the Shirt Shack in Hastings, NE was a very unpleasant experience! Russ Staton is the owner I guess of the Hastings and Kearney Shirt Shack stores. I ordered special T-shirts for the first family gathering since our mother's passing in May from the Hastings shop through Renae.I called them August 9 and said I needed them Sept. 22. I received them Monday Sept 16. They were not the shirts I had asked for nearly 12 times (have emails to prove all this). I had even sent pictures of the tags of the shirt I wanted so there'd be no mistake. I was assured several times that the shirts they were sending were the ones I wanted. They sent a cheap cotton shirt but I had paid for the half polyester/half cotton blend. I emailed and called for 4 days AFTER I received the order but never heard anything from anyone. They were totally in contact with me UNTIL they were paid! The fifth day after delivery and probably too late to FIX the order, I got someone to talk to me but they said I had to talk to the owner, who had just left for the day (?).. so I asked that they have her call me the next day. Got an email 2 days later saying that they couldn't redo the tshirts and what did I expect them to do? I told them I wanted whatever they do for a customer who pays for a project that isn't what they ordered.Renae didn't call me and never heard from anyone until I emailed them saying I'd let others know of my experience by posting to social media. I got 2 emails from the owner and the head person at the Hastings shop within minutes. Renae said she hadn't seen my emails for a week (but one of her employees told me she had talked to the employees about the 'situation')... and Russ chimed in and I didn't even know who he was....he sent an email and said he was the owner of the Hastings shop.. so within 5 minutes at 9pm on a Friday night I got the 2 emails from both of them. .... I didn't hear of any solution they might have till the next Monday when I said I hoped they'd reprint and FedEx the shirts in time for our family gathering. Renae said their store policy is to give a discount on the customer's NEXT order. I told them their 'quality assurance' guarantee is pretty safe on their end then because who is going to order a second time from them?I told them I NEVER got an 'I'm sorry this isn't what you wanted ' or 'we will send you what you wanted' or 'if these shirts don't hold up we'll redo them'..nothing and any of those alone would have gone a long ways. They got indignant when I told them I wanted something to be done and would let others know of my experience. They said that was rude of me! She said she'd give me a $1.50 refund per shirt. I told her to do whatever ...send it or not...but I was going to let others know on YELP this experience because that was too little too late! So I have shirts that aren't what I wanted and they have my money. IF I hear any positive response from them after posting this I will immediately post whatever they do to remedy this situation....from what I've heard about these owners I doubt I will....AND I'll give them credit for doing the right thing. I will say I don't think the employees should be held accountable for these owners. Renae tried to say 1 employee said the shirts were a blend when in truth Renae and 3 employees all confirmed it ( via emails). I think the employees strive to do good work for their customers. It's the employers who are the problem. BTW... I just let them know I was posting this on YELP... thought it was fair to let them know. I had told them I would not post on any other media. SO... FYI...Renae just sent a hateful email....I ma rude and unkind...Won't say what else she said!!!I found many other shirt shops.... WHY I CHOSE THIS ONE I'M STILL WONDERING ???? GUESS I HOPE OTHERS WON'T!!!!!