SG Roi Tobacconist

Thank you Gunner for picking out a couple great cigars for me. Even did the V-cut for me. Great customer service.Price is a little high but cigars were fresh.

Amazing service , he clearly has a passion for what he is doing and it shows. It's super awesome to have this spot in the old market !!! 10/10 recommend.

Good selection of cigars. Not the friendliest of employees. Not that they were ignorant or rude. Just more dismissive and almost like I was a bother. Answered all questions. Would go back, perhaps they were just not having a good day or something was going on their life.

I'm a long time customer and it's disappointing to be waited on by staff that doesn't care enough about customers to protect them. You must wear a mask to enter but the person waiting on you doesn't. The excuse is he's smoking a cigar. Well he is not smoking when he is at the register checking customers out. At least put up a plastic barrier if it's too inconvenient to put your mask on when customers enter...

Been to this shop several times now. Every person in the place has always been open and pleasant to talk to. Very willing to answer any newbie questions and they're not always trying to up sell. They have a huge variety of everything you would expect in a shop like this. I've tried going to other tobacconists and to be honest the open friendly nature of this place has me driving from 108th to 11th, bypassing several other shops purely for the warm and inviting nature of this place. Unless I am out of city/state these guys are the only place I will be getting my pipe tobacco from

I was just here with my husband. Upon entering the store we were stopped by an impolite male employee wearing super tight clothes and boots in the summer, and asked for I.D.s (no biggie, we could possibly pass for under 18 ). While I am opening my wallet for I.D., he gave me a mean look and informed me that I have to leave my purse outside if I will be entering the humidor. I am not going to leave my purse unattended in downtown Omaha, so I decide to wait outside. Meanwhile, my husband enters the humidor and the employee follows him in and just watches. If this employee was going to stand 2 feet away and crowd us, I don't see why I couldn't have my purse on me..... If they have theft issues, perhaps they could install a camera or be more polite about purses (which 90% of women carry). My husband only likes going to this store because they carry a certain cigar he likes. When he asked about this cigar, the employee responded that they don't have it. My husband then chose a few different cigars and we paid and left. I gave 2 stars only because they have decent prices. We will not be returning. Update: they were also rude to my father-in-law. Avoid.

Great selection and wide price range on cigars and cigarettes. Would recommend stopping by to check it out .

Count me amongst the non-offended. I was an out of towner, and I was treated with nothing but respect when searching for some pipe tobacco. In fact, I arrived at the time of a brief surge in customers (it was the weekend of the NE Spring Game), and everyone was able to get what they wanted in turn. And, once the deluge lifted, I was able to talk with the gent behind the counter who walked me through some of the in-demand pipe tobacco selections. (Some of the selections that S.G. Roi has are HIGHLY in demand. Expect a call.) And, he let me take an inhale of his own personal pipe tobacco blend so that I could appreciate what he enjoyed. I'm not high maintenance, and I don't compare tobacconists to the retail giants. So, S.G. Roi, please keep doing what you're doing because I like to support local B&Ms, and you have some blends that I cannot find anywhere else.

Called trying to reach management or owners. employees intentionally hid information with me and were not cooperative. Definitely something weird here.

Last time I was there.... A lot of the boxes were empty, the time before that.... Same boxes empty.... Very common here. The owner wasn't friendly and actually made fun of my selection of selection of cigar. I'm a new comer to the cigar world and wanna try em all..... I'm gonna. Just won't give this DH my money.