SERVPRO of Sarpy County

I couldn't thank Servpro enough! My apartment caught on fire and I was unable to grab any of my belongings. No one was allowed in or out without permission from the city. Servpro was able to grab all my sentimental items that I was worried about. Highly recommend! They not only care about getting the job done but they showed that they care about the customer.

After our floor drain in the basement overflowed and my wife freaked out about mold, disease, etc. I called Pat at Servpro. I have used his services at another house some years ago and found his team to be fast, friendly and professional. Pat sent a crew out right away and Steve the project manager checked the area to ensure everything was dry and that they got the entire area cleaned and sanitized. They even knew who to call to clear out the drain and set me up on a preventative maintenance plan so I would not have this issue again. I hope I never need their services again, but will call Pat if I do.

I have NEVER seen such hard working, honest, and thorough workers as the people from Servpro of Sarpy County. They promised - They delivered! Upfront with the estimate, worked great with our insurance company. I would recommend this business to anyone who is feeling the loss due to water damage - even my insurance company - USAA - recommended them! Extremely pleased. A HUGE thank you to BOB - that man works circles around kids half his age.... and does it with a smile and a thank you! I hope to never HAVE to use them again, but it's a great peace of mind knowing they are out there! Give this business some business! You won't regret it!! Ask for BOB! :)

ServePro was professional when they worked directly with me during the time of service delivery. However, as I started to unpack the returned boxes, several of my items were damage and and / or missing. I was extremely frustrated that this how my belongings were brought back to me and items that were irreplaceable are now gone.

I called ServPro the moment our house started flooding to limit the damage. They promised to have a technician call within 15 minutes. 30 minutes later, I called back. They again promised to have a technician call within 15 minutes. After they hung up, I called United Water Restoration Omaha, and their technician DID call back within 15 minutes and arrived in another 15 minutes. United Water Restoration is in the middle of working on my flooded ceilings right now, and ServPro still hasn't called me back 2 hours later.Don't even bother calling ServPro, go with United Water Restoration.

Called Servpro the day of a storm for flood damage to carpet and linoleum flooring. Did a fantastic job with their 'demolition' by Tristan and Charlie. They worked through their lunch and did a great job to make sure I knew what they were doing and why. That's where the great service has stopped... the other workers that have come by to check the progress over the past two days made me feel like a bother or a pest when asking questions and clearly were annoyed by me looking on to try to see what they were doing. If everyone in this company was polite and professional like Tristan and Charlie were on day one, I would be a satisfied customer.

Servpro of Sarpy County is an outstanding company that is well managed. They have fun, skilled and knowledgeable people. If quality, value, punctuality and customer service are important, this is the right company for you. Highly recommend!