Schmidt Family Eye Care

I've never paid attention to who my eye doctor was or frankly cared all that much. Until today when I met Dr Schmidt. He is incredibly personable, funny, makes you feel at ease, takes the time to actually explain things to his patients, doesn't rush, extremely knowledgeable and overall cares about his patients. I'm happy I was referred to Dr. Schmidt and will be sticking with him.

Dr. Schmidt has been taking care of my eye's for nearly 15 years (back when he was at Walmart!). I'm so glad that he went out on his own, he has a comfortable and classy office and a great staff. The Schmidt Family team has been the only ones to be able to get my glasses prescription on-point (lived out of the state for 5 years). I travel from Omaha to go see him even though there are many closer options.

UPSOLD MY ELDERLY MOTHER. Absolute worst customer service I've ever experienced. My elderly mother was taken by her assisted living and they completely upsold her. $900 AFTER insurance was the bill I got for blue screen blah blah (she doesnt use a computer). It took me 4 phone calls to even get an itemized copy of the bill after leaving multiple messages that clearly stated she wanted nothing that wasn't medically necessary. They refused to cancel the order and I was stuck paying the the bill although I never authorized the purchase. Doesn't matter that Im her medical POA or that she came in from an assisted living they had no issues taking the money over doing the right thing and providing good customer service. At least this practice can pay their bills this month, not so easy for us!

If I could give Schmidt Family Eye Care a 10 star rating, I would. To start they checked me in so promptly and smoothly that I felt I needed to do more, but truly they just were on top of it already. (I was their last appointment of the day and I wouldn't have blamed any single person for being a little warn out from a long day... but my experience was far from that.) Next, I met with Misty for my pre-test, she was so kind and made me feel so welcomed right off the bat, she was thorough and explained what we were doing and what it tested for. Didnt take long and I was moved to Dr Schmidt's office, he is very kind and personable with an awesome knack for making the eye exam comfortable and stress free. After nearly 30 years of not needing glasses, I was due for a prescription! So Jennifer kindly escorted me in to the main room, where I was enthusiastically and warmingly greeted by Erin who right off the bat picked a set of frames that perfectly complimented my face shape. Next was Terra popping over with an awesome eye for picking out personality fitting frames. Next thing I knew Jennifer, Erin and Terra were listening to all of my likes and dislikes and bouncing from pair to pair that next fit my suiting. Jennifer picked out a pair of truly unforgettable glasses frames that reminded me of old Hollywood Era Audrey Hepburn. I ended up going with the glasses frames Erin picked for me, and the Sunglasses Terra picked for me. These 3 women could professionally team to perfectly fit any person with the best pair, I believe. Truly this was beyond exceptional service from everyone mentioned above. I am so happy with my choice of Schmidt Family Eye Care and I would recommend them to everyone I love most. If any of you are reading this, thank you again for being A+ humans, you made my evening.