Satellite Motel

I would like to report a negative customer service experience I had while calling this establishment. When I called, there was no greeting, and I was not even sure I called the right number. Upon asking the price of a single night, I was met with a brusque answer, and was hung up on. Since I had more questions, I had to call again. I actually had to be the first one to speak on the next call as there was absolutely no greeting again. I asked a secondary question, a weekly rate, your employee simply stated the number and hung up on me again. Alas, I had more than two questions! I needed to know if an ADA accessible room was available. I called again, and with my question, requested a supervisor and a phone number. I was given an 11 digit phone number, which is clearly illegitimate I called again later in the evening, and got a similar response. I was told there was no management or Supervisor that I could speak to, until he suddenly switched up and had a name and number. This information was unintelligible and when I asked to clarify the phone number, I was again hung up on. I called 2 more times, and they didn't even answer the phone. This being said, I would appreciate a follow up on what is being done to address this.

Had a friend call me said he was staying at this motel. I was at work and could not speak to him, i told him i would call him back when i was finished working.... I tried to call and the woman that answered the phone was very rude and disturbing. Was not a nice experience with this hotel. I would not recommend it, comfort suites and inns are very nice also embbassy suites. My friend sounded like he needed help and she would not very disappointed, 'HOPING MY FRIEND IS OK AND NOT IN TROUBLE WITH HIS LIFE" SATELLITE ON 60TH AND L ST ALONG WITH RELAX INN SAME OWNERS WOULD HIGHLY NOT RECCOMEND STAYING HERE... VERY DISAPPOINTED IN THIER SERVICE.

I stopped off here while driving from Montreal to San Francisco based on using AAA Triptik. It was slightly off the highway so took some time to actually find. The parking lot was confusing for me and quite icy from snow run off that would melt during the day and re-freeze at night. A miracle that I didn't slip and break a bone really.When I got in shortly after 2330 (after ~12 hours of driving), the front desk was empty and I could hear a child or baby shouting down the hall in addition to a slight smoking smell. I picked up the phone to catch the guy on duty and he arrived a minute later. While I waited, more baby/child screaming that echoed through the corridor. I was definitely re-considering whether to stay here or not, despite the AAA accreditation/discount.I told the guy when he did show up of my concerns and he told me that he could give me a room on the 2nd floor away from the noise. I wasn't feeling confident about staying there, but it was a reasonable compromise since I had been driving for almost 12 hours already that day and needed the rest, not to look around for another room.The rooms aren't rectangular due to the shape of the building - one large circle with rooms on the inside & outside, making them all slightly curved and oddly shaped. Thankfully the room didn't smell of smoke (the hallway even on the 2nd floor did). There was a microwave to reheat pizza I had picked up on the way and free wifi (though I had to go back downstairs back to the front desk to get the ~12 digit password for the network) to catch the girlfriend on skype and update my family on my journey. TV was in a real nook due to the room shape making it impossible to watch TV from bed. Not ideal for me as I crashed pretty hard, but not necessarily ideal for you.I didn't check what the check-out time was so I was abruptly awaken the next day at 1105 by the cleaning ladies who told me. The front desk called 2-3 minutes later with the same message. Time to go. I packed up my things quickly to get going - ironically the front desk area was deserted, despite their rushing me out of their strangely shaped Motel.If I had known all of this now, I would have definitely stayed somewhere else that night while passing through. Live and learn!

A great place to go if you need sleep or to party with a friend or Loved one, they have great showers built for 2 - 4 people, color TV w/cable bar type fridges so bring your own booze and Pizza delivery to your door.

Wish I could leave no stars, I didn't even stay the night and asked for a refund and the lady told me I couldn't and that it was policy! Still so upset would not recommend