Prime Auto Sales and Service

Came in for an unidentified leak. Were told head gaskets needed to be replaced and given a $1600 estimate (including air filter, oil change?). Took the car to another place (Jensen, which is what we typically use). The car PASSED a coolant pressure test (I assume Prime didn't even do that) and means it's NOT head gaskets leaking. Also, we have no overheating and no white smoke from the exhaust. I can't recommend Prime to anyone after this. Jensen cleaned the engine and we are going back in a few days so they can actually identify the leak, not just guess and try to stick us with a giant bill.Edited to add: the business felt the need to call me AND my husband about this and when I said this wasn't appropriate, kept talking at me until I had to hang up and block the number. Wow, just wow.

Crooks, I bought a 1997 Siverado truck from them I paid too much, which is my fault but they said the front end had been gone through and when I question it they acted insulted and said we're professionals. I've had to replace ball joints ,pitman arm idler arm and leaf Springs u-joints and shocks

Cheap oil change, and fast and friendly service! Gave Ralph a once-over before a road trip to check out a new noise (that of course stopped before I arrived), and were nice to work with and very helpful. Love the family owned and non-swindler feel. They truly care about their customers.

Came in to buy a car today, explained how much I could put down ($1500). I also explained I had never purchased a car and wasnt sure how it worked. Guy told me it wasnt enough money for the car i had my eye one, which is fine, but then he sent me on my way. I asked if there were other cars there that might fall into my budget for this payment and he told me i could just go look around the lot. It was a bummer. So i drove around and ended up at Carmax. I ended up owning a 2016 chevrolet mailbu in perfect condition 20 minutes later. Seriously, if you have less than stellar credit you dont have to go to places like this. Go to car \max. ps i dont work for carmax and im being totally honest. All i really needed was someone to sit down, do a credit check for me, and tell me what i could buy. done. To their credit they had just opened, but I was excited and drove out of my way to come to this dealership. So it was pretty off putting to walk in and just basically turn around and walk out, feeling like I wasnt worth their time.

I've been coming to this place for oil changes for years now. Super fast service... In and out in less than 20 minutes. Always friendly and helpful!

They don't hold up to their sayings or promises. They are a flat joke. I've tried twice now to get approved and all I get is I need a co-signer or money down when they say no down until tax time make me laugh. Maybe good cars but good sales people and word of sales to get people in false.

Awesome customer service. A lot of places try and take advantage of your lack of knowledge in car keep up and repair they are fair. I got my brakes quoted at 3 different shops and Prime was honest about their quote and beat the other places by a log shot. Oil changes are quick and cheap, I will always choose these guys.

For oil changes they are amazing! And they do have fast and friendly service.But as for repairs I have not been impressed. They have been honest and fair but I took my car in to get water pump and belt fixed and left with a check engine light going off and my radio dying (literally right as I drove the car away). I drove the car right back and they said they hadn't done anything to cause that and that my engine was fine. They did fix the check engine problem for free which was very nice of them.Since then I have taken my car to another mechanic who found wires that had been pulled out and not put back, which has cost me additional money.Again, they are very nice and honest and they do care but the quality of work is something to be desired.

Bought our first car in November. Fair pricing and fair financing. Car was totaled in an accident and received the same excellent friendly and caring service from this business when bought another car. I recommend this business to anyone looking for a used car from an honest used car dealer.