PlumbRite

Daniel was professional, pleasant, and quickly diagnosed and fixed a small issue with our bathroom sink. He also explained a larger issue that will need to be fixed in the future, but not an immediate need, which was very helpful. I would hire this company again.

We had a sewer backup and were told by another company that our pipe was cracked under our garage floor. A friend recommended we get another plumber she had used. We called Plumbrite and Cody came out that same day. He worked about an hour with the snake and got thru a clog. There was no break in the pipe! He saved us a lot of money. He was so kind and compassionate for what we were going through. I have already recommended PlumbRite to friends and will use PlumbRite services from now on!!! Thank you so much Cody, Donna &Dave!

This was the most horrible experience! We paid after hours to come after 530p on Thursday night. Logan does not know what he's doing. He said he'd take care of us and we didn't hear back from him Friday, Saturday or Sunday. On Monday we received a text that they would arrive at the home between 8a - 9a. They didn't come so we called and they told us Logan would be calling to give us our options. I called the office to complain and she apologized and said she would call me back within 10 minutes. A few hours later she called and said they would get us taken care of. Logan called and gave us a 4000 quote - over twice what it cost to have the same job done last year. it was a difficult job and it was above Logan's skill level and he just didn't want to do the job. Aksarben is coming out today, thank God - 6 days with no hot water. Thank you, Plumbrite and Logan, for leaving us high and dry! Logan told us we are customers he looks forward to helping and he would put a gold star by our name for being so nice. Maybe we were too nice! Skip over this one and call the next company, folks! You will thank me!

PlumbRite came out and took care of my water line leading to my sprinkler system. They discovered another issue as they performed my initial fix. The technician, Adam, explained procedures in solving the issues along with breaking down the cost. Honesty and professionalism goes a long way and they were awarded my business. Great job!

Fantastic service from setting the appointment to the completion of the project. My water softener despite being brand new was giving us problems. Called to have a technician come out. Our technician, Greg was able to quickly diagnose the issue and it wasn't with the softener unit. He recognized that the problem was with the water meter joints that were disintegrating causing the softener to malfunction. Greg figured up a couple of estimates and options. He was very knowledgeable and efficient allowing us to make the decision on which course to take. He executed the plan and we are delighted with the outcome. Definitely recommend Greg and the Plumbrite folks because of their honesty, professionalism and high level of customer service. Thanks guys!

My water heater started leaking over the xmas holiday. I found this company online and scheduled an appointment for the day after the holidays to keep from paying a 160.00 fee for same day service on Xmas eve day. The plumber they sent was knowledgable and professional. When he quoted the price to replace the water heater I about soiled my pants. $2700.00 was the price they gave me. I asked if that was the best they could offer and the plumber went to his truck to call the office. No budging on the price at all. I went to Lowes and got it installed next day for 1400.00 including an expansion tank that I did not originally have. I'd look else where based on cost alone.

I paid to have my main drain and water supply line be replace. This was June of 2023. The closet where my water meter comes into the house was leaking water and damaged carpet walls and everything in the area. Plumbrite came out dug up the water line to learn that they did not replace the entire water supply line that I paid for but they left approximately 1 1/2ft of pipe of the water line. The connection point of the new (copper line) was tied to the old (pvc) line and at that connection point it failed and leaked into my home. They put a flare fitting and added the extra copper to finish the rest of the line into my home. Now I'm concerned that this flare fitting is one sitting next to my foundation two a fail point (weak spot) for my water line. When I paid for a brand new line not a spot repair with a splice. Also while using the excavator next to the side of my house they hit my porch that I can see above the ground where now I have a large crack in where I can feel air leaking out of my home. Which will than be another leak issue for my house. I had rent equipment to dry out everything in my home and Plumbrite is making claims this isn't there fault because they think the water came from rain. When they dug up the line I made multiple comments on checking to see where this leak was happening and the guys refused to do so. While the other man said multiple times asking why the line wasn't just replaced all the way the one guys comment was because that's not why I was here. Plumbrite doesn't want to take responsibility for there poor workmanship and asked why I didn't say anything before when this was all done while I was at work I trusted this company to do quality work and not have to babysit them doing this.

I reported an issue with a new piipe repair and Ashley got a technician, Jeff Shudak out within 30 minutes. Both were great listening to the problem and helping to get it resolved. Jeff was professional, friendly, and knowledgable. He did a fantastic job troubleshooting the issue and finding the best way to fix it with the least amount of disruption to the house.

Plumber that came out was great, customer service reps were great as well! However, the cost of service is CRAZY! I get you have to run a business, but the plumber literally spent 20 minutes in my house and used a $3 piece and I was charged a "flat rate" fee of $350! He spent more time in my drive way after the services were completed then he did doing the job. I think they need to be a little more flexible on pricing for such simple jobs. If you want to charge that amount don't take simple jobs! They have done work in the past for me (Floor drain) and probably charged me about $400 but they were here longer and had to use much more equipment and do more labor. Again please make people aware of your "Flat rate" when I booked the appointment I asked the lady how much does something like this run and she said the tech would give the estimate...would have been a great time to say at a minimum it will be $350. Placing a simple cheap valve on my water line cost me $17.50 per minute.

I called in regards to getting my bathroom finished and talked to Melanie on the phone. She was great from start to finish and walked me through how the process would work. We set up a time and Logan came out to give me a bid. Logan was friendly and arrived on time. I was happy with the way it all turned out! 5 stars!