Pine Lake Health

Possibly the best doctors office I have ever been with for care. Dr. Glen and his entire staff have been so kind and patient. The office is incredibly clean and you never have to wait cattle call style. It is greatly appreciated from the customer point of view.Highly recommend.

Dr Glenn is one of a kind. Never an issue with him or his staff. Everyone is super friendly and Glenn gives off a genuine interest into your health as well as your life, he definitely goes above and beyond the typical doctor.

I think you need to give Dr. Glenn and associates a break, or at the very least call the guy and give him the opportunity to resolve your issue before slamming him on reviews (I'm pretty sure I saw you did it to him on Google too). Your experience sounds terrible; understand your frustration. You realize this was a system automated error with the massive migration effort that took place with the office relocation. It happened to me too. You can't really believe you have no responsibility for maintaining your own family medical records. These reviews have a very real consequence to the success of a small business, and I'm willing to bet Pine Lake Health has lost exponentially more than their $30 mistake. They've been punished long enough now since the review was posted, and I hope you decide to work this out with them and revise your rating. Doctor Glenn has been caring for me since 2015. He and their team are as nice as the come, and they deserve a balanced opinion.

Again, after getting put through hell and back by the incompetent billing staff last year, the exact same issue presented again today. If I could tell you to run away from this office, that still would not be strong enough. Our family of 4 utilized this clinic from the day it opened until 2 years ago with no problems. Probably 50+visits between everyone. Never a payment issue. One day last year we got a bill from a bill collected stating waverly urgent care turned us into collections for a 30 copay. I called, and was informed that they had sent us "several" bills. The idiot on the phone read me the address she sent them to, and let's just say it was not the home we have lived in for 13 years. Somehow another persons addresss populated. Did they call me ? The spouse listed, no. And guess what, all my info was strangely wrong in their system. After YEARS of care. So, after hell, we thought this resolved. Until today, my adult daughter went to the clinic unknowing of what we had been through. They told her she could not be seen because her dad has an unpaid bill and the account is locked. WT actual F!!!! This place needs to be shut down or turned into some insurance fraud investigation or something. I'm livid.

Love 'em! Always responsive to me. They have been taking care of me for over 10 years. Great doctor and staff!

Stay far away from this place. I called and asked for an appointment with a specific doctor that I had seen years before. I was looking for a refill of a very specific prescription that he had given me. They told me that he was booked out for a few months, but that someone else could see me. The man that saw me was nervous, repeated himself endlessly and said to me, "I've never even heard of that prescription so I wouldn't be comfortable prescribing it." They knowingly booked an appointment for a specific prescription with someone who had never even heard of the medicine and refused to give it. Moreover, I wrote the staff three separate notes asking them to contact me so I could dispute the vastly overpriced charge, and they refused. This is a scam establishment - stay far away.