Omaha Primary EyeCare

Beautiful office, very tech forward, and super lovely staff. From the start, I had a pretty great experience at this office. I had to switch from an office I already really loved due to moving so I was nervous. The checkin person was incredibly friendly, the initial person I worked with during my exam was as well, and the doctor was engaging and thorough. I had zero complaints and was ready to leave the office to write this as a five star review....So why 3 stars? I work in the insurance field. I understand the importance of taking ownership of your own benefits and not relying on a medical office to provide you with the information about what coverage you have. For this reason, I checked my vision benefits before my appointment and knew that I had a $10 co pay for the exam and a $0 copay for my contact lens fit/follow up. I've had the same plan for several years and that's always been what I pay but it's still good to check in case coverage changes. At check in I was offered a $39 photo of my eye in lieu of traditional dilation and I agreed as I hate the idea of getting my eyes dilated. For those doing the math, I'm now up to $49 due for my appointment.At checkout, I was told my total was $153. That's a difference of $104. I paid it and then went to my car to make sure I didn't misread something on my coverage. Nope, $0 exam copay, $10 lens copay.... I go back in to ask the person at check out. She explained to me that I had a "premium" contact lens fitting which is only discounted at 10% per my plan. I did see this on my benefits but have never been charged for a premium fitting so didn't think it applied to me. I'll say this, if I wasn't one to know things about insurance coverage I may have just accepted that as "just the way it is." I could have easily accepted that I got a "premium" fitting because they used extra technology that felt high end. But that's not what premium means. When I asked what the difference is, the person at check out said she's been asked before but doesn't really know. She offered to find out from another person in the back. She was very kind about the whole thing and happily went to ask and brought back a print out explaining the difference. I was told someone would call me because the person she tried to ask wasn't available. There was a lot of vision jargon on the printout that I didn't understand so I had to go home to look up the meanings. Basically it means this.... If you have regular bad vision like not being able to read a street sign far away, you don't need a premium exam. Premium is for premium lenses: astigmatism, multifocal or monovision lenses, post-surgical lenses, etc. I was called the next morning and told that they'd made an error in coding and was overcharged by mistake. They had already initiated the refund to my card for the additional $104 that wasn't truly due. Great! Glad that's squared away. However, my 3 stars still stand. It's 1000% possible that it was an honest mistake. These things happen. It's also possible that it wasn't a mistake and they're up charging for the reasons I stated above. Because if I wasn't me and heard premium exam I might have just agreed to paying it because I could see how the extra technology might make it "premium." Ultimately, I couldn't confidently refer my grandparents to this office without feeling like I needed to check their receipts after every visit.

I have been going to this specific optometry facility for the past several years and have to say my experiences gets better each time I visit. I write this review especially since I needed to have my eyes re-checked based on a physical I took at Mercy Hospital two days prior. A nurse administered a simple eye test and told me I would not pass my physical due to my vision score. I didn't think her values were accurate and asked the physician if I were to get a note from my optometrist, if this would supersede their results, he said it would.I called the front desk people to ask if my insurance would cover my annual visit if it wasn't a calendar year since my last visit. She said it would and make a very convenient appointment to see Dr. Johnson who did confirm that my vision was at the standard necessary to pass my physical exam. She wrote a statement on a prescription pad and while I waited the the front area, a technician took the time to re-adjust my frames I had with me and clean them right on the spot.Everyone is friendly, professional, and competent at Primary Eye Care. I would highly recommend this place if you are looking for an eye doctor or thinking about switching providers.

I've been going to Omaha Primary EyeCare since moving to Omaha a few years ago. They recently moved to a new location further out west. Staff is always helpful and friendly. They also have up to date technology which I find a must during my annual exams. Their opticians are extremely helpful as well and can help assist you in choosing the right frames with the perfect fit.

Dr Langford is so friendly. He listened to and discussed all of my concerns. The office is modern and pretty. They are very high-tech and use equipment that I've not seen before. For example they don't do that puff of air into the eye that I've always had to rule out glaucoma. All of the staff were friendly and professional. There was no waiting time. I highly recommend Dr Langford and Omaha Primary EyeCare.

After going to Wal-Mart vision centers my whole life, I was excited about trying an actual eye care facility.I've never had a more thorough exam. They have the nicest staff who are knowledgeable and helpful. Up-front about costs and fees associated with exam. I had concerns about cost of contacts since I have astigmatism and it's a little more $$$, Mary Kay worked with me about pricing and ordered me a few trials. This was a huge help.I highly recommend this facility to anyone! Dr. Kubica is one of the best!

Dr. Langford and the staff go the extra mile to take care of you. I highly recommend them and wouldn't go anywhere else!

Omaha Primary EyeCare is top notch. Dr. Johnson was so professional and easy to talk to during the eye exam. I was fortunate to have Stephanie help me. She was friendly and knowledgable. The front desk staff was attentive and friendly. Great place to go for eye care.Jan L.

Omaha Primary Eye Care is the best in Omaha. From the state of the art equipment to the doctors professionalism and the frame choices, it's so fun picking new glasses! I got my husband to start seeing the same doctor I use and he was impressed with everything. We are staying with Omaha Primary Eye Care!

They literally have no idea what they're doing. They billed me four separate times for items they said were covered when I initially went in. They are also way more expensive than they need to be. I will never be going back .

This place is terrific. I really appreciate Dr. Langford. He is smart, thorough and compassionate-- my vision has been in good hands for the many years he has been taking care of it. The technology used to screen for potential problems is very impressive, and the staff could not be nicer or more professional.Omaha Primary Eye Care's selection of frames is top-notch! If you can, ask for Val when you are being fitted. She notices the little things that make such a difference! Tip: Go when they are offering a multi-purchase discount and pick up some prescription sunglasses. They make life so much easier-- just like Omaha Primary!