Omaha Dance Center

My daughters both attend Omaha Dance Center. We came here after going to another studio that I found to be too competitive. I wanted a studio that was more relaxed that taught them to dance rather than drilled a routine. This studio does that! Miss Parker and team are sweet and patient with the kids. My only complaint has been a lack of organization from a paperwork standpoint ...but my kids have a great time there, the recitals are fun and the recital costumes are always VERY cute (and affordable).

I signed my daughter up for her first class and as many other parents have experienced (here or elsewhere) my child wasn't "ready" for a group class on her own. She was terrified. Clingy. Refusing to try. Petrified, really. It was frustrating and embarrassing enough to be "that family" but to make things worse, both teachers completely ignored us rather than coming up and talking to us, taking her hand, trying to engage her (even briefly), or just saying to me like, "It's OK. This has happened before." SOMETHING. We were the elephants in the room. Sad, sad elephants. My daughter and I talked about it the entire week following and I thought she was ready to give it another try the next Tuesday but just before class she had another tearful meltdown saying that she didn't want to go. I didn't have it in me that particular day to put either one of us through what we'd experienced week one, so we went home. I emailed the studio (twice) and sent a facebook message to see if we could get a refund or credit since she's clearly not ready and they weren't doing anything to make her feel any more at ease. I have gotten zero replies. I would expect at least an "I'm sorry it was difficult, here are some things we can try next week..." type of response if they have a strict no refund policy but we didn't get even that. So, we're out well over $100 (with the class, clothes, and shoes) and we won't go back there in 6 months when she is maybe ready because it's quite frankly, really bad business to not help a child/parent get through this if you won't do a refund, and really bad customer service to not even reply to emails/facebook messages. Three of them now. I'm in the business of customer service. This is not how you make longtime loyal clients. You treat them right and they will come back and they will tell all of their friends. Disheartening. I hope the $60 I lost is used to do a customer service training session/best business practice webinar. It's needed... :(