Omaha Convention Center & Arena

We visit the arena every 4 years for Swim Trials. This time, our son made the cuts to participate in the meet. Both sets of grandparents wanted to watch. They are older and walk with canes. They cannot walk long distances. We ordered what TicketMaster called Special Needs seating. There were absolute no signs about an ADA entrance. (We later found the entrance the next day.) There was also NO signage about the bag policy until you are in the doors. I have elderly parents with bags and we are then pushed to the side trying to figure out what to do with bags. We had a hotel shuttle drop us off.The best is when we walked a fair distance (over 1,000 feet) from the security area to scan our tickets. We were then informed the special needs tickets were "upgraded" and we had to see guest services. This means more walking for our parents. There are no seats to temporarily stage our parents while someone runs to guest services (it is not close to the ticket scanning area). Needless to say, it is clear the arena does not understand or care about the "special needs" attendees. Very disappointed with the customer service from the events center.