Monument Advisors

They misplaced a $2,500 payment and when they found it and we paid the balance. All communication stopped. It's been 18 months since we ordered our $7,500 headstone in 2021 and have yet to hear when they are going to place it. The open sign often says Open, but the doors are locked. I'd reconsider my purchase if I had known this is the treatment we'd get. My toddler deserves his headstone.Since posting a review on Facebook they have hid all reviews, turned off commenting.Not to mention their lack of respect, decency, and spelling accuracy. It's a shame they couldn't resolve this situation professionally.I wish I had seen the reviews before my purchase, and here's my review.

My family has fallen victim to Kelli Lepler and her predatory ways with grieving families. People paying for their loved ones headstones, IN FULL, for a couple of years, and nothing. No communication with anyone, won't answer phones, emails, etc. Sign says open but doors are always locked. There are now dozens of victims coming forward with the financial loss to the tune of $60,000+ now. This is abhorrent that another human could take such advantage of grieving people, it's sickening. Never ever would it recommend this trash.

By far the worst experience as a customer I've ever been involved with. Prepaid for a monument in August 2020 that didn't get delivered until July 2022. Phone calls and emails asking for an update over that almost two-year period were never returned. Not one. Confirmed with their supplier (Rock of Ages - rockofages.com) that they delivered our completed monument to them back in August of 2021. Ended up contacting the Nebraska Attorney General's office for help (ago.nebraska.gov/contact-us). In an industry that should overdeliver on kindness and compassion, this business operates in a callus, uncaring manner lacking even basic customer service, and uses business practices that are borderline criminal. Cannot advise people strongly enough to stay away from this business.

A picture is worth a thousand words or more. This was over 16 months of planning and waiting. It was up less than 90 days. No responsibility whatsoever from the company for the improper and lack luster "professional installation".

HORRIBLE BUSINESS!!! BEWARE!!! I should not have to type 55 characters to explain why this business is trash! Owner is a con artist. She'll take your money and not deliver a product/service and when you try to ask for a status, she ghosts you or acts like you don't have a right to ask such questions! If I could give negative stars, I would!

My family paid for my 2 year old brothers headstone in full and instead of getting a headstone we got nothing. we got ignored. we got treated with disrespect. our reviews and comments got deleted. but worst of all my baby brother is still resting in the ground unmarked for going on 2 years now. they took advantage of us and lots of our baby boys money. now we get the daily stress of living our lives without ryker plus the cruel treatment from Kelli. 10/10 would not recommend I would personally take Your money and -RUN-

Impressive knowledgeable staff, very good quality stones, and warranties better than we have seen anywhere else.