Millard Sprinkler

I was a Millard Sprinkler customer and I have an active leak in my sprinkler system but they are unable to repair my leak because they are over booked for winterizing services. I have water leaking from my breaker valve and they have refused to help. They have lost me as a customer.

Never use them. A few years back I needed a new electric control system added to my sprinkler system. Millard came out and also offered to replace 2 broken sprinkler heads. Their service person replaced 14 heads and tried to bill me for them. We settled on half which was entirely their fault, but the owner is absolutely a POS to deal with. Now the outside pipe has ruptured three years in a row, they do the blow-out service, but they can't seem to do that right either. I get a call from them saying they feel it best to part ways since yet again the pipe outside is leaking again. Happy to do business elsewhere because this company is not worth the hassle.

Millard did the original install on my system several years back and screwed it up badly. They did attempt to band-aid the problems. Out of utter frustration, I had another firm completely redo the system

We need a new system installed so called Millard. The sales rep did a professional job explaining and showing things to us. We were only in the process of talking with 3 companies. He really put on the pressure to make a sale right there at that moment. He became easily disgusted once he realize he wasn't going to sell us on the spot. We went with another company. One a different note, they sure know how to trash up the town with their signs on people's fences years at a time.

Antonio Gallegos came out today to set our system and go over operations. He is for sure the best technician we have ever had. My wife and I have had 15 homes in our 62 years together and we have never had such great service. Antonio has excellent interpersonal skills and he is very knowledgeable when it comes to your sprinkler systems. He took his time going over each run and had me walk with him over the entire yard explaining what he was doing when making adjustments and why. Antonio then went over system settings more thoroughly than anyone has ever done before. He is a keeper. Don't let him get away. Don L. 8-30-2024

Had Millard Sprinkler out to fix a couple of sprinkler head issues that we weren't able to resolve on our own. Cordell was our technician and was great to work with. He was fast, efficient, and made the necessary repairs. The only thing I wished was smoother, was working with the office to narrow down a time window.

The recommendation to replace 42 sprinkler heads is an example of a company running up billing without being able to explain why. I do not see any malfunctioning heads in my yard or brown spots. Had this been a valid recommendation, your workers would have been able to show examples. I talked to Bob Brakenhoff at Mulhall's and a couple of other fellows who say replacing one or two heads in a season is feasible, but not over 40. This is also an example of management thinking they can 'sell anything to a woman because 'she doesn't know much.' I expected more from Millard Sprinkler.

We recently purchased a house that was new construction. Millard Sprinkler installed the lawn sprinkler system. A number of the heads were spraying the house, so I adjusted those. Having installed sprinklers in the past, I know they need to be adjusted from time to time. Normally, you don't see them "off" by as much as these were. Nonetheless, relatively easy to adjust. However, I had a main line to a zone that was cut when the cable was installed. The main line is only a few inches below grade. I called Millard Sprinkler and was given the excuse that they aren't responsible because when they were called out to do the "final tune up", it had been too long since the initial install & with the final grade done prior, they couldn't be responsible. Didn't make a lot of sense to me, as I wouldn't expect to see any sprinkler pipe before OR after a final grade. Since they are supposed to be buried. If that much dirt is really moved during final grades, then you would think a good sprinkler company wouldn't want to install something that could end up "wrong". They did of course, offer to fix it for a charge. I would highly recommend looking elsewhere for this service.

I'll echo some of the other reviews, and say that if you desire quality service, fair pricing, quick response, and integrity, do NOT go with Millard Sprinkler. I have two stories for you that should back up this claim:1. In May, we had a session planned to prep our sprinkler system for the summer. It snowed eight inches on the day they were supposed to come out, so obviously, we called to reschedule. They claimed they would still come out on that day, even though it was snowing. Since they would not have even been able to see the sprinkler heads, I went ahead and requested a reschedule. They rescheduled for FOUR WEEKS later. So ridiculous. They don't build in gaps to account for weather. If you are wanting quick service from a sprinkler company, this is not the one. The cherry on top - the person on the phone was rude and lacked any empathy at all. She communicated to me that I was being unrealistic and stupid for expecting another appointment sooner than four weeks.2. One of the sprinkler heads had popped up out of the ground when it was not supposed to - an obvious malfunction, right? Apparently not. I hit it with my lawnmower which is how I discovered the problem. I called and got service scheduled (three weeks from now) and she told me I'd be billed (a crazy amount I might add). I asked if anything would be covered under warranty. She told me that the damage was not covered. I asked her what is covered under warranty. She said malfunction. Ummm...what!? That is a classic malfunction - the head was out of the ground when it should not have been! So, now I'm being charged hundreds of dollars for service in three weeks. Guess I'll just not use my sprinklers till then...I guess they are a BBB Integrity Award Recipient. I have yet to see any integrity from this company. Take your business elsewhere.

I've been a customer over seven years got my new system from this company. I've always used them for winterization and turn on. Now, this week they come out turn on my sprinkler system three days later my basement room is flooded because there was a drip afterwards from the pipe. Because I now must replace the wood shelf and had to spray for mold and dry out of my basement room I asked for credit of my $196 they tell me the pipe is corroded so we are not liable ummm, we'll my did it just get corroded in the three days I've been using you guys over eight years nobody EVER said any pipe was corroded (until water leaked & there is damage, how convenient). DO NOT USE. Customer service sucks and it's all good as long as the service is good but when they make a mistake there is NO accountability