Middle West Movers

I've been recommending and using Middle West Movers for years. During my property management career, I've watch several moving companies move my tenants in and out and I would recommend MWM over any of the local moving teams in Omaha because of their customer service, timely arrival/pack up/unloading, and rates. Kudos to Middle West Movers and their team!!

Middle West Movers was great to work with. They were punctual and took such care of my belongings and there rates are the best I will definitely use them again and recommend there services.

Thieves I was desperate for help in a short notice. I was alone and in need of moving my entire house to an apartment. One guy they sent was around 18 and could not tape a box shut. The other looked and spoke as if he was in a gang. I was doing most the work for hours. When I went to meet them at my apartment it took them 2 more hours to get there. It's a 15 min drive. I had a wallet full of cash and the moment I turned my back it was gone!!! I also realized the next day that quite a bit of things were missing. When I asked the guys about it, he told me he would bring them back to me. He did not return everything or the money. As I unpacked I realized so many other things were missing. I've tried to call, text and email the owner as well of the guy who moved me. No one will call or answer. I have been devastated from this experience. For $134 an hour I expected so much more. Plus they charge for gas and for dive time so you're paying for it twice. Not to mention I have no idea where they were for those 2 hours. I guess they spent it going through my house picking the things they were going to rob me of.

Middle West Movers, and Megan in particular, helped me deal with a tricky situation where I couldn't be present to supervise the move. She helped me with the details and the work was done efficiently and in less time than expected. Middle West Movers were always professional and easy to do business. I highly recommend them!

My initial interaction over the phone with Middle West movers was ok. Megan absolutely came through in a crunch. However; I have to say that Brett and Marlin, however nice they were did not do the job to ensure that my customer experience was exceptional. They arrived at my building and took 10 mins of my move time to straighten their truck. Then when it came time to break down the furniture they did not have the tools to do so. I then had to drive over to the new residence and retrieve my tools 20 mins. According to Brett he meant to buy tools the night before but worked too late. During my drive over I called and spoke with Megan who became a little impatient with me and I can understand that seeing that she is getting a complaint. I wanted her to be aware of what happened so that she could adequately coach those that are contracted to represent their company. She asked that I allow her to look into it an she would get back to me. She did get back to me, but it was all through text messaging. She asked me what we would be fair compensation. I stated, that we should chalk this one up as a lesson learned and everything would be fine. The guys finished loading and we headed to the new residence. We arrive and they neglected to use the hand truck and carried one box at a time. So understand that I am paying by the hour and everything had been packed 23 boxes and bedroom furniture and coffee table 2 end tables and the drive was 3.4 miles away. So it took them 3 hours at $311.00. I think it is safe to say that they were not prepared and took advantage of the $95 per/hr rate. Also, they driver can't take a secure credit card payment. We were asked to have him write down our credit card information ( uh NO). When the driver called Megan, I could over hear her asking him did he find the drill to use and he said yes, however he never used a drill he used my tools and she stated " why did she call me about a credit and you had tools?" I would hope that this does not happen to someone else. That being said; my second daughter is moving next weekend and I will not be using Middle West.

It's unfortunate that I can't give this company a positive review. I scheduled a move by 1st, filling out the contact form via the company website, and 2nd speaking with megan via phone. In both cases I gave the company my pick up address and drop off location. While speaking with megan, she confirmed date, time, price of the move (per megan: "the rate per hour begins when the movers get to your pickup location and the time ends when they complete the move and the drop off location"), pick up/drop off locations. The move was scheduled for 2p. On the day of the move, I was expecting a phone call 30 minutes prior to the movers' arrival. 2p came around, but still no phone call. I called Megan at 2p with the expectation of receiving an estimated arrival time for the movers. Megan begins to tell me she cannot find any of my information and starts to ask me for all of my information as if it was the first time we talked! She then calls me back, to tell me the movers will be at location by 3.30p. The movers did not show until 4p. After the move was complete, in the process of paying, the amount was higher than I expected. Instead of paying for 1 hour and 15 minutes, I was charged a full 2 hours. Instead of megan at least apologizing for her miscommunication, she attempted to argue with me about the price. I also learned from one of the movers that megan had NOT scheduled my move at all. So the movers weren't 2 hours late due to a previous move; they were 2 hours late because my move was not even communicated to them until 2p that day.