Michele's Pet Spa

Very pleasant and professional atmosphere. Finished sooner than expected, that was nice. Reasonable prices. I get the full salon treatment with the lions cut. Wonderful job, looks like a mini lion.

Overall the experience was fine. No major issues, and Michele herself was very friendly. However, I don't see myself coming back. Lemme explain why: facilites, equipment, payment. This place looks very old and is in desperate need of a remodel. Everything just looked dirty and old. It may seem like a small thing to a business owner, but as a customer the aesthetics of a place make it somewhere I either want to or don't want to spend time in. The sprayer for the bath worked fine but was hard to figure out temperature-wise. The washroom left a bit to be desired as well. I liked that the door closed so your dog won't escape if he's afraid of that lifeline, but it was hard to get the right angle sometime because there was only one side. Other places I've been to like this give you 360° access around the tub, which is much better and easier to clean the dog. Supplies were provided in the way of your cleaner, shampoo, and cream rinse. There was also no way to get your dog into the bathtub except to lift him. A little stepstool or something would make it easier, since I have a 74 pound dog.This place does not accept credit cards, and I was pretty surprised by that. There was a very small sign on the counter, but I didn't notice it when I walked in. I would suggest making this more obvious, perhaps even a sign in the window before you enter. Luckily I had cash but what would I have done if not? At the end, she provided a little bandanna to tie around my dog's neck summer which was cute. I tried this place today because I didn't much feel like driving all the way down to 72nd and Pacific because it's a jaunt from mine, but now I know that it is worth the extra distance.

Kelli, the owner loves dogs and knows them well, she has been so helpful to me with the many dogs we have had and she takes great pride in her work. great work and reasonable pricing. I also consider Kelli a friend! Mark T.

We are very pleased with Michelle's Pet Spa. We had our two pugs in the other day for nail trims, Page did an excellent job. This is the best trim our dogs have gotten. We will definitely return.

I have heard several stories of not letting the customers know that it could take most the day before getting their dog in for grooming even though they are the first customer. It is traumatizing for dogs to be at a groomer all day. No excuse for that. Let the customer know it is going to be until later that day before getting their dog in. Takes stress off of the groomer, the dog and the custimer.

I couldn't be more pleased about my experience at Michele's Pet Spa. I took my new standard poodle "Kismet" there and was thrilled about her groom! The owner, Kelli, handmade the bows on her ears to match her collar on the spot. They were pretty elaborate looking to me- better yet, she used a Christmas design. The price was $20 dollars cheaper as well. I'll be going back.

I had a concerning experience at this grooming business and would like to share my feedback. On April 13th 2022, I dropped off my dog at 7am, as instructed. Starting around 10am I began calling to ask when she would be ready. I was told that since I didn't request a specific pick-up time ,she would be last on the list of dogs that day. I continued calling, and was told she'd be ready by 6:45pm. Unfortunately, they did not start grooming her until AFTER I arrived to pick her up at 6:45pm and did not finish until 7:10pm. Additionally, they asked to provide grooming instructions, lost my initial set of instruction, asked for them a second time, and then promptly ignored all of them. My dog's ears were uneven, one longer than the other. I also noticed that all dogs were allowed to roam around the spa freely without individual kennels. My dog was incredibly stressed out, starving, extremely thirsty, and had to go to the bathroom worse than I've ever witnessed before or since. This made me worry that my dog was not being properly cared for and may have been abused while in their care.Furthermore, I witnessed an employee (possibly the owner?) speaking poorly and disrespectfully about other clients while in my presence referring to one customer a "Retard". Immediately following this, my dog experienced a loss of appetite and became severely ill for weeks with bloody diarrhea resulting in $1500 in emergency vet bills. Even now, over one year later, my dog is still terrified of grooming stations and reacts strongly to any individuals who resemble the groomers who were present that day. Ever since Michelle's Pet Spa my dog requires a prescription of Trazadone to sedate her prior to the groomer in order to prevent her from being disruptive to the groomer and upsetting the other dogs. This was never the case before our Michele's Pet Spa. Whenever I meet someone with a dog I ask about their groomer and any positive/negative experiences. As a result, I have heard many similar negative accounts directly from others who have taken their dogs to Michele's Pet Spa. In fact, I've now heard 3 distinct accounts from former groomers who left Michele's Pet Spa after witnessing acts of animal cruelty there including hitting the dogs. Based on my experience and what I have heard from others, I cannot recommend this business to anyone. I strongly encourage an investigation of this business and appropriate action to be taken to ensure the safety and well-being of the animals in their care. It is my hope that this business gets shut down and has its license revoked, or else a real professional will take over the company and treat both the animals, and their owners with the respect and care they deserve.Don't just take my word for it, here are six similarly negative reviews of Michele's Pet Spa from other individuals I've found online 1. https://www.facebook.com/kourtney.defreece/posts/pfbid0wmQedWfyy9YB6himWwmCiXuK4QDaiwN3VUqUp22jpur2L4tQctmKViP1qDiXoEqgl2.https://www.facebook.com/permalink.php?story_fbid=pfbid033hJwcVS7yJTyTzkfXeh5KGEZk5P8VMdpFeBRS6gEUXujVKwiE2npFqoi1sHoPvGGl&id=1000097775482583. https://www.facebook.com/amy.militti/posts/pfbid02YTc1NS2PLZPbZ2MtHjpb6MaFVoXgGwS4iNZVsHfBtgUB27oK5qPygFVw1NZhzEtsl4.https://www.facebook.com/patrick.sullivan.1848816/posts/pfbid02RkbdpXfAV8oC2a6vpfRDvQEEYHTZhgaJdfd7CePZjFbiSaqA8qnzXP9gidrjfGi1l5. https://www.facebook.com/sherry.gomez.73/posts/pfbid0vyYGRA3YDQAbDpo5h2x4hUeUR7zJjFUmXTh2HHzu2uBprLSwYFDywi7aG3zgAUcxl6. https://www.facebook.com/ally.riedler/posts/pfbid037SXe1bbrVvmM869rCxrCYVytCxTbgHAqJZx9cqJ3h1r3UwjcHQzUt3jRppBjCV8xl

I brought my dog in at 7:30am to have a hair cut. They told me that they would call me when done. I never received a phone call and showed up after work only to find out that my dog had not been done. They had my dog the whole working day. They told me that the dog would be done in 10 minutes so I went and waited in my car as I live 30 minutes away. I noticed another couple walking into the shop and talked to the owner for 20 minutes. I would not recommend shop. There is no customer service at this groomer. I can see how they get their 2 star rating on Yelp.

My dog is almost 9 years old now so I've been going to Michelle's for a long time. I'm particular And she listens to what I want And bends over backwards to please me. Dogs are her Passion And my dog loves going there.

I'm visiting from Los Angeles and my dog had a great experience at the salon. She came home happy and looked so cute. She will definitely be back when we are in town!!!