Mercedes-Benz of Omaha

My experience with Mercedes of Omaha as a potential client has been extremely poor. They refuse to honor an advertised price, and then engaged in a broad spectrum of corporate doublespeak to hide the fact that this was indeed their error. I liken this to the classic "bait and switch" - I responded to an ad they placed, yet the car was mysteriously sold, but they had a variety of similar but much higher priced options. Hard pass - sketchy af.

I want to express my sincere appreciation for the outstanding service I received during my recent visit to Mercedes Benz of Omaha. From the moment I walked through the door, I was treated with professionalism, kindness, and respect.Mr. Scott Schuetz went above and beyond to ensure my experience was positive. Mr. Schuetz was patient, thorough, and knowledgeable, and they kept me informed every step of the way.I am particularly grateful for the excellent service provided by Austin and Bruce]. They are friendly, courteous, and very knowledgeable. Mercedes Benz of Omaha greatly values customer service, and I want to commend you for that. Your commitment to excellence is evident in every aspect, from the quality of your cars to the professionalism of your staff.Best, Willie.

Recently, I had an opportunity to do business with Mercedez Benz Omaha, and here is my experience. I wish all car buyers experience and value this dealership.1. Thank you so much for your outstanding (an understatement) service from the first contact with Nathan Southard (Sales Manager) and Nate Witter (Sales Manager) all the way to driving away the 2025 GLC 300 4Matic. I am a professor, so by my inquisitiveness, I ask way too many questions. But Nathan & Nate were composed and were there to clarify my inquiries sincerely, in the process, they helped me to make the right decision that was best for me, irrespective of the business aspect of it. In the end, Nathan & Nate wanted me to feel valued and accommodate me and my interests so that they could do business with me. It is their persistence, tenacity, and making customers respected that set Mercedez Benz of Omaha apart. Nathan gave me the best trade-in price and matched the highest price I got from BMW (my previous vehicle). He even waived my first month's payment. That's cherry on top of Mercedez Benz.2. Andrew Mallouf (General Manager) is a top-notch leader and executor of a different level. He can be reached at any time and always responds very quickly without any jargon. And he will make things happen. Everything I asked from him he delivered. I really appreciate his energy and enthusiasm. He is an exceptionally talented leader who could win businesses over all competitors if you give him the chance.3. Mercedez Benz of Omaha's communication is superb. It seems everyone is aware of each other's responsibilities. And they are streamlined in a manner to synchronize for the best and most efficient service experience possible. When they know that you were there to get the car (after online or over-the-phone negotiation): they make the visit very methodical without overlapping. While Nathan would arrange a test drive with an expert colleague of his (I forgot his name). Car gets sent for immediate detailing, while he works on financial documentation.4. One thing that is very noticeable with Mercedez Benz of Omaha (unlike any other dealership), is that there is no dreading office where you routinely move to sign tons of documents and be pressured to buy financial/accessories. Bryland Menicucci is a class act. He will sit with you in the lobby while you sip coffee and explain to you what you are signing for and in fact, he will advise you to decline things that are not necessary, How cool is that!! Very courteous young man who has a lot of promise in the auto business.5. Finally, you will meet Darin Harriman, who will guide you through "all things" technology. An amazing gentle man. He explains things with limited vocabulary so that you are not overwhelmed (technology and info systems are a large part of information binging) but also quickly know the basics. He will take you outside and inside the car to give you a thorough but concise breakdown of a new vehicle (Trust me you will feel you are talking to James Bond - a very charismatic gentleman). Keep his number because you will forget things and will need to reach out to him - which I did, the very next day, and he helped me to synchronize my garage opener. He even drove to Lincoln, NE a week later to explain to me many new gadgets/interphases that I was not comfortable with. How cool is that!!6. While doing all these synchronized events, everyone in the store knows you, makes you feel valued, and asks for any help if needed, while you are practically being helped by 5 people simultaneously.Thank you for your business, service, and above all making me valued. In the end, my decision to do business with Mercedez Benz of Omaha was almost entirely because of their excellent custom-made service.Please know that it is not the largest billboards that make business grow, it is the customers words that lure customer into car dealerships.I continue to look forward to doing more business and service with you and spreading the word to all I know.With regardsA new 2025 GLC 300 4Matic AMG Line owner

Good luck with return calls. Wanted two things the first was extended warranty and no one knew how to sell me or the terms of one. Totally surprised here. The path to get here was 3 un-returned calls and went in person to no avail. The second issue was parts again no calls back from voice mail, went in person asking about accessories. After pushing the doorbell several times a mechanic saw me thru the window and got someone. Parts guy came asked for a accessories catalog and help, I advised I came here for help and to see what's available. Was told to look online. 2 times coming to spend money and cannot get a response or help. These guys are the only game in town and they act like it.

My previous service experience here had always been spot on. My experience on December 7 thru 11 was the worst service experience I have ever had from MB and one of the worst. I have had any where in recent memory. First, trying to sell me $428 worth of chrome lug nut caps is just insane. I brought my GLK for an A service oil change. I get a text saying that all is ok. When I declined the lug nuts (I hand wash my cars and there never have been lug nut covers on it).I am then suddenly informed that the brakes are about to have a "catastrophic failure" which struck me as a little odd as the original equipment lasted 7 years and 47,500 miles and this set lasted only two years and 26000 miles. I was shown a print out pegging the price at $1200. I agree to the work on Thursday and I am told the car will be ready on Friday by noon.Not hearing anything about the vehicle by 230pm, I call the dealership and the phone goes unanswered. I send a text which also goes unanswered. I try calling a couple of more times, and again no answer. I sent another text and again no reply.Saturday morning I call the service department a couple more times getting no answer. I call the main number and am transferred to the service department and again no answer.. I call back and speak to the operator and she takes a message and says someone will call me back right away.Two hours later no one has called me back, so I call back and ask to speak to someone in charge and I speak to Eric who says he will call me back and does and tells me the vehicle will not be done until Monday and offers me a loaner (I was told on Thursday that none were available) so I pick up the loaner.Monday midday I return to pick up the car and I am presented a bill for $1700, not the $1200 I was originally shown.To add insult to injury when I get into my car, it is dirtier than when I dropped it off, even though it had supposedly been washed. Does the picture I took when I got home look clean to you? So we have delayed service, no communication, misrepresented pricing, and questionable business behavior.I further complained to Mercedes Benz and to Baxter, their parent company. Subsequently, I received a call from the "service" manager to discuss the situation which was less than satisfactory. While he did admit that charging for tire rotation while doing a brake job was a little janky, he didn't do anything about it. Through out the call he seemed more concerned about his software generated text sent (it seemed like a thinly veiled attempt at CYA as they had sent texts saying everything was ok, and only after I refused the $400 lug nut covers, that I was informed that my brakes we about to fail, even though they weren't all that old). He did not acknowledge any of the other issues directly, but said would look into it and call me back. Of course, no one ever called back. I like both of MY MB cars very much and will buyer another, but unless massive changes are made in the service department, don't expect another chance with me.

Very poor customer service in the Service department. No one answers the phone in service, the operator takes a message and still no one returns your call. This has happened to me on 2 different occasions. It must be a Baxter motor issue.

Nathan Witter is an exceptional salesman and leader. He provided a thorough review of the car's features, options for upgrades at time of purchase, and walked us through the buying process in a seamless and time efficient manner. We felt very well taken care of and appreciated the white glove experience.

As usual, the friendliness of the sales personal meets high standards. My salesman was Chris Rath and described everything about the car I was going to purchase in excellent detail. I know exactly what I was buying. After I accepted my car, Darin did a wonder job showing me around all the features of the car. I left with full confidence on diving my car. Thanks everyone.

As a loyal customer of Mercedes-Benz of Omaha, my experiences with their service department have left me profoundly frustrated and disappointed. Despite the stellar service received on the sales side (and I mean STELLAR), my interactions with the service department have consistently fallen short of expectations, leading me to question the integrity of their operations.My relationship with Mercedes-Benz of Omaha extends to four vehicles, each acquired with confidence and excitement due to the exceptional service provided by the sales team. Drew, a member of the sales team who unfortunately passed away, epitomized the excellence I had come to associate with the dealership. His personalized attention and dedication transcended mere transactions, forging a genuine connection that extended beyond the showroom floor. For this, I am immensely grateful.Regrettably, the service department's performance stands in stark contrast to the caliber of service experienced during the sales process. My encounters have been marred by delays, unfulfilled promises, and a pervasive sense of incompetence. Despite numerous visits, I have yet to witness a service completed within the stipulated timeframe. One time they said I should be done by noon, so I waited with my appointment starting at 8:30, only to be told at noon my car wasn't going to be done until tomorrow. Fast forward to the most recent visit a couple years later and I get the "it will be done by noon" statement and I thought better of it and took an Uber home. I call back at 2 wondering why I didn't get a call and I was told, "we're a little behind". I had to laugh because that's the reason I have been given for the last 5 years. They offered a loaner, but that I would have to come pick it up. Again, where's the customer service? Why do I have to ask for you to drop it off? That's not to mention that it took them 2 days to diagnose a simple clunking issue which was clearly a bushing that I called out when I dropped off the car. They drove it and didn't know what it was. Took off the wheels and magic... "you were right sir". Communication from the service team has been equally lacking, with promised updates consistently failing to materialize. I know I'm not the only customer, but if you say you're going to give me an update, is it that hard to do it? Such disregard for customer convenience and satisfaction is not only unacceptable but also indicative of systemic issues within the service department.Comparisons with alternative service providers, such as the Jeep dealer in Papillion, further highlight the glaring deficiencies of Mercedes-Benz of Omaha's service department. Despite the luxury branding, the treatment received at the hands of the service team pales in comparison to the exemplary service provided by their domestic counterparts. The irony of receiving superior treatment for a non-luxury vehicle is not lost on me, prompting serious reconsideration of my brand loyalty (that almost hurts my face to say).In light of these recurring issues, I am left with no choice but to explore alternative service options, including StartClass Motors in Papillion which provides the absolute best service. The prospect of entrusting my vehicle to a different establishment is disheartening, particularly considering the longstanding relationship I have cultivated with Mercedes-Benz of Omaha.I implore, no, I'm begging the management of Mercedes-Benz of Omaha to address the systemic shortcomings plaguing their service department. It is imperative that measures are implemented to rectify the lapses in communication, expedite service timelines, and restore faith in the brand's commitment to customer satisfaction. Failure to enact meaningful change risks alienating loyal patrons and tarnishing the esteemed reputation of Mercedes-Benz... at least for this patron.Make Customer Service Great Again!

A few weeks ago I noticed some fluid had leaked under our Mercedes. I scheduled an appointment for the following week, after I was told it would be $195 just to evaluate the problem. I brought the vehicle in Monday morning and was told I would be called later in the day. The following day I was texted a thorough vehicle evaluation that indicated the fix of the leak and four other critical fixes were needed. The total would be about $3500 and would be done by Thursday. Thursday I was told the parts were delayed and the vehicle would be ready Friday. We had an out of town family funeral to attend, and not hearing anything Friday I called and left a message we needed the car. No call back. I called on Saturday and finally reached someone, as service was closed, and said I needed the car and was not offered a loaner. I was told if I had to rent a car, Mercedes might offer some help.The car was not ready until the next Thursday, we were out of town at the funeral anyway. We had to rent a car for the family funeral that cost $450. Upon picking up the car and presenting the bill, I received an apology and the service manager would follow up.Now a week later, no follow up calls from Mercedes, no appreciation for a 25 year customer!How about the fleecing of a customer of over $4000 for a $75 fluid leak?My worst car service experience ever!Sent from my iPad